Outlet Manager

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The Yo-Chi Venue Leader is responsible for creating great customer experiences by running a seamless venue operation. This includes leading a strong customer service focus, driving quality standards, people management, maintaining a safe working environment, and full accountability to achieve commercial results.

• Model ideal customer service standards and ensure every team member is committed to doing the same.
• Deliver service-based training and coaching for team members and other venue leaders as required.
• Manage all food inventory to maximise sales and profitability.
• Drive a high level of product knowledge among the team through training.
• Manage and lead all team members through the entire employment lifecycle.
• Recruit and onboard new team members as required.
• Record and act upon any identified hazards in the venue.
• Provide feedback and ongoing coaching of the team to build on product quality, knowledge, and service skills.
• Implement performance management plans with underperforming team members as required.
• Work with the operations team on venue business planning, including local marketing and Communi-Chi.