Head of Department, Youth Support; Special Needs

JOB SUMMARY

The Head of Department leads, supervises, and drives end‑to‑end programme strategies for youth with special needs. This role oversees programme planning, implementation, stakeholder engagement, resource allocation, volunteer management, and continuous service improvement to ensure impactful outcomes aligned with organisational goals. The role also requires capability development of staff, strengthening cross‑sector partnerships, and supporting governance, quality assurance, and operational efficiency across the department.

• Lead the planning, implementation, and evaluation of programmes for youth with special needs, ensuring alignment with organisational goals and service standards.
• Manage operational execution, including logistics, risk management, contingencies, and resolving programme/event‑related issues.
• Build and sustain strong partnerships with SSAs, schools, funders, and community stakeholders to enhance programme effectiveness.
• Oversee budgeting, resources, and inventories, ensuring efficient utilisation and adherence to budget controls and organisational guidelines.
• Lead and develop the team, including coaching, performance management, and capability building to strengthen departmental effectiveness.
• Manage volunteer engagement, ensuring effective recruitment, supervision, and quality service delivery.
• Ensure compliance with governance requirements, SOPs, reporting accuracy, and overall programme accountability.
• Drive continuous improvement, using KPIs and feedback to refine programmes, enhance stakeholder experiences, and support organisational initiatives.

• Diploma or Degree in Social Sciences, Psychology, Special Education, or relevant field.
• Minimum 3 years' experience in programme/project/event management, preferably with supervisory and volunteer management responsibilities.
• Experience working with youth and/or individuals with special needs.
• Strong communication, interpersonal, and stakeholder engagement skills.
• Knowledge of governance, operational standards, and social service frameworks.