Director of Operations

The Merrick Medical Center (MMC) Director of Operations is responsible for the planning, provision, and allocation of functional resources necessary to carry out the day-to-day operations of the following departments: maintenance, guest services, materials management, dietary services, pharmacy, biomed, community wellness and information technology. Responsible for the emergency preparedness efforts of the medical center and serves as the Compliance Officer. Responsible for the proper planning and allocation of resources under their control to include the preparation and monitoring of the annual operating budget and objectives consistent with Merrick Medical Center’s (MMC) strategic plan.

All duties are performed consistent with MMC’s standards and behaviors.

• Commits to the mission, vision, beliefs and consistently demonstrates our core values.
• Serves as service excellence champion including the implementation, competencies, and hard wiring of service excellence initiatives such as patient experience, employee advisory committee (EAC) and patient family advisory committee (PFAC).
• Directs the development and execution of divisional strategies to ensure full alignment with the Medical Center’s overarching goals, while maintaining robust feedback loops to monitor performance trends and critical activities.
• Ensures consistent leadership among division managers and ensures unification of departments under their supervision. Promotes effective communication, collaboration, quality, and efficiency between departments and managers throughout the medical center.
• Provides leadership and oversight into service line growth and development in each department under their supervision.
• Oversees the departmental budgetary procedure for each department under their supervision to ensure proper operational and capital planning; appropriate and efficient use of resources; and consistent compliance with budgetary and fiscal controls.
• Responsible for the overall provider satisfaction results in each department under the Director’s supervision. Works with and through others to get positive organizational results.
• Responsible for the overall employee satisfaction results in each department under the Director’s supervision. Works with and through others to get positive organizational results.
• Responsible for the overall patient satisfaction results in each department under the Director’s supervision. Works with and through others to get positive organizational results.
• Responsible for hiring, training, supervising, coaching, mentoring, retaining and evaluating managers including professional development of the department managers.
• Serves as Compliance Officer to ensure compliance with HIPAA regulations.
• Responsible for the MMC Emergency Preparedness Program.
• Works with CEO and senior leadership to use data analytics to develop business plans for new, or growing existing, business opportunities.

The ideal candidate will have served in a leadership role with progressive responsibility for a minimum of five (5) years in a healthcare setting. Must have a bachelor’s degree in business administration or other directly related field of study, master’s degree is preferred. Must have strong leadership and operational experience.

• Be a mission driven, visionary and innovative leader
• Be visible and involved in the community
• Build and maintain effective teamwork
• Insure a positive work culture
• Be a great communicator with all staff, providers, patients and community members
• Build people up and promote accountability
• Effectively communicate and have interpersonal skills, including listening and approachability
• Strong understanding of organizational and human resources management standards and practices
• Knowledge of performance improvement, budgetary and financial methods and practices
• Manage conflict effectively and is comfortable with crucial conversations and performance management
• Confidently make operational and management decisions in response to changing conditions

Merrick Medical Center-Bryan Health, located in Central City,…