Senior Onsite Support

Working Days

Monday - Friday

Medical Insurance, Dental Insurance

Note:

We have various location opening, so we can discuss it further, if you are interested

Provide advanced technical support and resolve complex hardware, software, and network issues for end-users and systems.

Diagnose, analyze, and troubleshoot users’ software and hardware failures, performing basic analysis and escalating the issue to the L2 team if needed.

Install, configure, and maintain new computer systems, software applications, and peripheral devices following the SOP.

Manage and prioritize multiple support tickets and customer requests simultaneously, utilizing ticketing systems to track interactions and solutions.

Collaborate with L2 teams and other IT divisions to reproduce and resolve product defects and address connectivity and performance issues.

Develop and document troubleshooting procedures, technical documentation, FAQs, and knowledge base articles for use by other support team members and end-users.

Mentor and provide technical guidance to junior technical support engineers, fostering a supportive and productive work environment.

Participate in planning and executing IT projects, including Video conference systems, hardware refreshers, OS upgrades, migrations, and software deployments.

Manage user accounts, permissions, and access rights in various systems, including Active Directory and Google Workspace.

Liaise with third-party providers and vendors for hardware repairs, warranty services, and specialized support.

Ensure business-critical task checklists are followed, and all scheduled events are completed correctly and efficiently.

Provide executive-level support for VIPs, both in the office and sometimes remotely.

May participate in on-call rotations to provide after-hours technical support as required.