IT Helpdesk Engineer East side, #IRT

We are hiring under Recruit Express headcount and details of this position are:

Job Title: IT Helpdesk Engineer

Location: Central & East, Singapore

• IDs Administration:
  Manage and maintain user IDs, ensuring proper access and security protocols are followed.
• Role-based Quota Control:
  Monitor and adjust user quotas based on role requirements and organizational policies.
• Librarian Tasks:
  Organize and manage IT-related documentation and resources for easy access and retrieval.
• Pin Mailer Access Logs Checks:
  Regularly review and verify access logs to ensure compliance with security standards.
• Document Filing:
  Maintain accurate and organized filing systems for IT documents and records.
• USB and Device Control:
  Monitor and control the use of USB and other external devices to prevent unauthorized data transfer.
• Incident Reporting:
  Document and report IT incidents, ensuring timely resolution and communication with relevant stakeholders.

• Monthly Reports:
  Prepare and distribute monthly reports on IT activities, incidents, and performance metrics.
• System Maintenance/Release Logs:
  Maintain logs of system maintenance activities and software releases.
• Server Maintenance:
  Perform routine maintenance on servers to ensure optimal performance and uptime.

• Hardware and Software Check:
  Conduct comprehensive checks of hardware and software to ensure they are up-to-date and functioning correctly.

• System Maintenance:
  Perform annual system maintenance to ensure long-term reliability and efficiency.
• Power Shutdown/Up:
  Coordinate and manage power shutdowns and startups as required for maintenance or emergencies.

• System Release
• Project Support
• Other assignments

• Experience in IT helpdesk or relevant field
• Basic knowledge on programming or system analysis
• Individuals who are punctual, responsible and good communication/ interpersonal skills
• Person with eye for details and proactive problem solver (ability in fast processing)
• Good documentation skills
• Must be independent, proactive and self-motivated
• Matured & customer-centric individuals

Interested applicants please send your resume  look for:

Rita Shi Tianhe

Outsourcing Team

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted.