Technical Program Manager

Overview

Powering the world’s payments ecosystem. ACI powers the payments ecosystem – globally, and you power ACI. You’ll innovate, collaborate, and grow – in an energetic technology culture with decades of proven success. ACIers – in all roles and levels – are truly your colleagues and many are your friends. Our size and reach allow you to see the global impact of your work.

You are visible, your talents are valued, and you are empowered to shape the future of payments.

As a Technical Program Manager in Omaha, NE or Norcross, GA
, you will join a diverse, passionate team, dedicated to powering the world’s payments ecosystem!

The Technical Program Manager is an individual contributor responsible for implementing portfolio management processes, configuring work management systems, and delivering data analytics that enable portfolio visibility and decision-making. Reporting to a Process or Software Director, this role translates strategic portfolio objectives into operational reality through hands-on process design, workflow engineering, and metrics development.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Design and implement standardized intake workflows, prioritization frameworks, and governance processes
• Create comprehensive documentation including RACI matrices, SOPs, workflow diagrams, and training materials
• Establish quarterly planning mechanics including PI Planning ceremonies, capacity sessions, and retrospectives
• Drive process adoption through change management, training delivery, and creation of self-service knowledge bases
• Conduct process audits, implement corrective actions, and maintain process versioning
• Partner with Agile coaches to integrate portfolio processes with team-level ceremonies

• Configure organizational structures, boards, queries, dashboards, and work item hierarchies
• Implement automation rules, pipeline integrations, and custom process templates
• Create stakeholder-specific dashboards and queries using native widgets and Power BI integration

• Provide Tier 2/3 technical support for complex tool platform issues (Azure Dev Ops, Jira, Power BI, etc.)
• Develop and deliver training programs from basic orientation to advanced configuration
• Create comprehensive documentation including guides, FAQs, and video tutorials
• Establish office hours and mentor Portfolio Analysts on platform capabilities

• Architect dashboard suites for executives, program managers, and delivery teams
• Implement portfolio health dashboards tracking initiatives, milestones, risks, and budget
• Deploy DORA metrics (deployment frequency, lead time, MTTR, change failure rate)
• Establish flow metrics (cycle time, throughput, WIP, flow efficiency)
• Generate budget tracking reports with variance analysis and burn-rate projections
• Create executive presentations distilling complex data into clear narratives
• Implement data validation rules, quality scoring, and data dictionaries
• Develop predictive models for project completion forecasting

• Coordinate logistics for quarterly planning events
• Document governance meetings and track action items
• Maintain master schedules and identify scheduling conflicts
• Support vendor management and change management communications
• Lead PI Planning, sprint ceremonies, and continuous improvement initiatives for the Biller Portfolio
• Guide software initiatives from concept to launch ensuring alignment with strategic objectives and business outcomes
• Oversee SDLC execution from requirements through development, testing, release, and post-launch optimization

• Bachelor's degree in Business, Computer Science, Information Technology, Engineering, or related field
• Equivalent experience (5+ years) may substitute for degree

• 2-5 years in program management, portfolio operations, or PMO functions
• Hands-on experience administering Azure Dev Ops, Jira, or Smartsheet
• Experience configuring workflows, dashboards, and reports in work management systems
• Experience with Power BI, Tableau, or similar BI tools
• Experience supporting agile teams (Scrum, Kanban, SAFe)
• Exper…