IT Support Technician

Overview

Job Title: IT Support Technician

Job Location - Onsite: Springfield, Nebraska, USA

Cognizant is seeking a highly motivated and customer‑focused IT Support Specialist to join our team and support a key client onsite in Springfield, Nebraska. In this role, you will serve as the first line of defense for technical issues, ensuring prompt resolution, exceptional customer service, and smooth operation of end-user computing environments. This is a hands-on position suited for professionals who thrive in fast-paced, service-oriented environments and enjoy solving problems with efficiency and empathy.

• Serve as the first point of contact for users seeking technical assistance via walk‑up support, phone, chat, email, and remote tools, delivering exceptional customer service throughout the process.
• Troubleshoot hardware, software, macOS devices, and network-related issues
  , using diagnostic techniques to identify root causes and provide step‑by‑step resolution guidance.
• Prioritize, manage, and resolve multiple technical issues in a fast-paced environment, escalating unresolved problems to higher support tiers when necessary.
• Document incidents and resolutions thoroughly in internal ticketing systems, maintain accurate records, and communicate timely updates to users.
• Manage IT logistics
  , including asset administration, hardware distribution/setup, shipping/receiving, and maintaining storage inventories and IT vending machines.
• Provide Level 1 video conferencing support
  , including troubleshooting AV equipment, inspecting conference rooms, and supporting event spaces and onsite events.
• Collaborate with internal teams by sharing customer feedback, identifying opportunities for service improvements, and ensuring accurate information about IT products and services is provided.

• 3+ years of experience in Desktop Support.
• 3+ years of experience supporting and troubleshooting macOS devices.
• 2+ years of experience with video conferencing technologies (Zoom, Teams Rooms, AV hardware, etc.).

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

At Cognizant, we're eager to meet people who believe in our mission and can make an impact in various ways. We strongly encourage you to apply even if you only meet the required skills listed. Consider what transferrable experience and skills make you a unique applicant and help us see how you'd be beneficial to this role.

Cognizant will only consider applicants for this position who are legally authorized to work in USA without requiring employer sponsorship, now or at any time in the future.

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements,
this is an onsite position requiring 5 days a week at the client site in Springfield, Nebraska, USA.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

“Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.”