Help Desk Specialist

Location: Inland

Help Desk Specialist page is loaded## Help Desk Specialist locations:
Inland Imaging Business Center time type:
Full time posted on:
Posted 4 Days Agojob requisition :
REQ
4001
** Base Pay Range:**$22.82 - $34.24
*
* Job Description:

**** The Help Desk Specialist is a Full-Time, Regular position working Monday to Friday, from 8:00am-5:00pm and may work an evening shift from 11:00am-8:00pm as needed.*
* ** This position may have occasional night, weekend, holiday, or emergency coverage.
**** This position will be located at our Inland Imaging Business Center and may have the opportunity to work a hybrid remote schedule, with some onsite work at other Inland locations.
***
* Summary:

** As the initial phone contact for clients, help desk employee collects detailed information and prioritizes service requests in order to determine resolution or a method of escalation.
*
* General Description:

** The Help Desk Specialist must be able to work effectively and efficiently to identify and resolve multiple high priority issues in a fast-paced office environment with constant interruptions and continual deadlines.  This position must demonstrate professionalism to the client in order to positively affect customer’s impression of our support.  This position must have excellent organizational skills, a sense of urgency, the ability to make good decisions, and the skills needed to effectively prioritize tasks.

** Essential

Duties / Responsibilities:

** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions*:
** Responds promptly to all customer requests via phone, email, instant messaging, and walk ups.
* Practices effective troubleshooting, information capturing, triaging and escalation of all issues.
* Supports all general I.T. hardware and software in a large enterprise environment.
* Supports a wide array of high specialized radiology specific applications and infrastructure;
Picture Archiving Systems (PACS), Radiology Information Systems (RIS), voice recognition software, and HL7 interfaces.
* Maintains understanding of Health Care integration standards such as HL7, DICOM, and XML.
* Maintains knowledge of IT standards as they relate to RIS and PACS architecture.
* Demonstrates application functionality and workflow to appropriate personnel.
* Contributes to system maintenance and technical documentation to ensure knowledge sharing.
* Monitors for trends in clinical applications issues to ensure systems are running optimally.
* Develops and maintain fundamental knowledge of clinical applications functionality and workflow.
* Provides remote support for project and application deployments.
* Collaborates with the Healthcare Solutions Team to ensure the overall success of upgrades.
* Proactively monitors and acts upon automated system alerts.
* Invests time with Junior Help Desk positions for training and mentoring.
* Other duties as assigned.

Occasional regional travel, weekend work and on-call rotation will be required.
** General

Duties and Responsibilities:

*** Ability to maintain strict confidentiality within the Inland Imaging companies and Inland’s customers.
* Follows all Health and Safety policies and guidelines of Inland Imaging or its partners depending on work location.
* Follows all company policies including those regarding harassment, non-retaliation, discrimination, respectful workplace, and related policies.
* Follows all policies regarding HIPAA, non-disclosure of confidential information and company security.
* Honest, pleasant manner and good personal hygiene.
* Free of alcohol and drug abuse.
* Valid state driver’s license and proof of insurance.
* Excellent communication and interpersonal skills.
* Detail oriented; ability to multi-task; organized and able to work in a fast-paced environment.
* Demonstrates self-directed learning and participation in continuing education through professional journals, approved seminars, etc.
* Ability to consider individual needs in…