Network Operations Center; NOC Technician

Company: Isotropic Networks

Location: Murdock, Nebraska (Company facility)

Isotropic Networks is a privately owned global provider of satellite communications and network management solutions.

Mission Statement: Connecting the Planet

• Work Schedule:
• Weekends, some weekdays, and holidays
• Night shifts possible
• Overtime may be required
• Travel required
• Pay Rate: $25 - $35 per hour, depending on experience

• Provide first point of contact for technical assistance to Isotropic Networks’ clients and partners in support of Isotropic’s satellite services, networks, and related equipment.
• Remotely monitor Very Small Aperture Terminal (VSAT) systems and terrestrial networks for failure or errors in performance.
• Address concerns and resolve technical issues via telephone, e‑mail, and chat services; generate trouble tickets and document change requests.
• Respond to automated monitoring notifications; provide reports to customers and participate in process improvement initiatives.
• Answer incoming customer questions or concerns; research required issues; take full ownership to resolve within specified time limits.
• Create performance reports for customer systems and services.
• Assist in the installation, operation, and maintenance of earth station, VSATs, and associated equipment.
• Execute customer‑initiated ‘Service Configuration Requests’ based on Isotropic processes and practices.
• Monitor equipment operation and performance histories to ensure proper functioning.
• Respond to all customer inquiries with excellent rapport & confidence, identifying needs and taking strategic action timely.
• Use Isotropic and vendor software to identify and troubleshoot client technical issues accurately and timely.
• Handle sensitive or confidential customer data professionally.
• Aim to resolve issues on first interaction by being proactive and demonstrating advanced product knowledge.
• Complete any special project assignments and assist in other areas during lower customer contact periods.
• Other duties as assigned by Isotropic management.

• Basic understanding of Internet Protocol addressing.
• Knowledge of configuring NAT and VLAN.
• Experience with operating network management tools and understanding network reporting.
• High level of understanding of troubleshooting methodologies.
• Ability to work off hours, weekends, or night shifts to support a 24×7 NOC.
• Exceptional interpersonal, communication, initiative, and leadership abilities.
• Effective analytical, planning, organizational, and documentation skills.
• Team player with ability to multitask and work independently.
• Ability to analyze information and evaluate results to choose best solutions.
• Able to interpret information by categorizing, estimating, recognizing differences or similarities, and detecting changes based on logical analysis.
• Ability to communicate and understand complex information and ideas.
• Excellent oral/written communication and soft skills for providing information by telephone, written form, e‑mail, or in person.
• Critical thinking skills and adaptability in complex situations that drive decision‑making leading to successful outcomes.
• Demonstrate a high sense of urgency and perform under pressure.
• Enjoy being part of a close‑knit team and helping co‑workers succeed.

• H.S. Diploma or GED.
• Technical Schools (Civilian/Military, SATCOM).
• Associate of Science/Arts, Computer Science, Networks, etc.
• Experience with MS Office Suite.
• Relevant VSAT Experience (will train in‑house).
• Call center and/or tech support experience.

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 50 lbs.
• Must be able to use both hands.
• Repetitive finger motion/computer use.
• Must be able to have close and distant vision.
• Must be able to crawl in small spaces.