Capella Concierge; Residences

Manage Clubhouse Operations

• Setting up and ensuring coverage at Concierge Desk from 8am 8pm daily
• Keeping up to date on guests' movement through the Interaction Log
• Ensuring that Clubhouse is in immaculate condition, reporting on defects or cleanliness issues whenever necessary
• Ensuring refreshments are replenished
• Providing beverage assistance when required
• Loan of books, newspaper, magazine from the Clubhouse, upon request
• Assisting with luggage / bags when necessary
• Wet weather assistance
• Providing access to unit on behalf of tenants
• Provide assistance to guests with physical disabilities or special needs
• Provide assistance to meet guests' requests
• Maintain complete knowledge and understanding of all hotel information, including hotel services, facilities, layout, and hours of operation

• Assisting with recommendations and reservations at various restaurants, attractions, hotels
• Assisting with requests for transportation
• Providing information to neighboring retailers, banks and clinics (including Camden clinics) and other services, their addresses and contact numbers
• Arranging for laundry pick up and delivery on behalf of tenants
• Receiving parcels on behalf and arranging for courier requests
  
  Recommendation of 3rd party vendors (Housekeeping, tutors, catering, party planners, babysitting services, pet care, car services, pest control etc.)
• Providing Business Centre services (Printing, scanning etc.)
• Li­asing with Management and Engineering on all tenant defects, feedback and complaints
• Assisting tenants with logging into complimentary WIFI provided in public spaces
• Ensuring that all requests from tenants (through email, Concierge phone or face‑to‑face) are dealt with in an efficiently and timely manner and handed over clearly when not possible
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, events or issues)
• Preparing the venues prior booking, assisting with handover and to check space upon tenant's handover back to us
• Advising on usage of facilities like Spa Room, Steam Room, Jacuzzi, BBQ pits where applicable
• Advising on deposits and charges upon request
• Booking of gourmet kitchen includes use of complete set of crockery and plates/utensils

• Minimum Diploma Qualification or equivalent
• Minimum 1 year in luxury hotels or residences services
• Ability to think clearly, quickly, maintain concentration and make concise decisions in any circumstances