Executive Housekeeper - NoMad Singapore

THE NOMAD WAY

Hospitality is at the core of what we do and who we are. It’s more than just a job; it’s a path to a career in our industry. Many of us at No

Mad have grown from within these walls and we pride ourselves on providing these opportunities. We thrive to achieve our vision to be a thriving hotel combining the best of New York hospitality with London charm. Our values connect us; our behaviours guide us; and our non-negotiables drive us. Welcome to No

Mad London

The Executive Housekeeper is responsible for overseeing all housekeeping operations across the hotel, ensuring the highest standards of cleanliness, presentation and guest comfort are consistently delivered.

This role leads the housekeeping team in maintaining guest rooms, public areas and back-of-house spaces in line with brand standards. The Executive Housekeeper plays a vital role in ensuring operational efficiency, team engagement and an exceptional guest experience.

• Always maintain a consistently professional demeanor.
• Represent No
  
  Mad positively in all interactions with internal and external stakeholders.
• Always adhere to company policies and procedures, including Health & Safety policies, HR guidelines and compliance trainings.
• Demonstrate strong leadership, visibility and operational presence across housekeeping operations.
• Effectively manage workload and responsibilities with efficiency and sound judgment.
• Foster clear and effective communication within the team and across departments.
• Exhibit strong leadership skills to guide, mentor and inspire the team.
• Champion company values and foster a collaborative and respectful working culture.

The main responsibilities of the Executive Housekeeper are summarised below; however the list is not exhaustive.

• Oversee the daily housekeeping operations across guest rooms, public areas and back-of-house areas.
• Ensure all guest rooms and hotel areas meet the highest standards of cleanliness and presentation.
• Coordinate closely with Front Office and Engineering teams to ensure rooms are maintained and available for guest arrivals.
• Monitor room inspection processes to maintain brand standards and quality assurance.
• Ensure housekeeping procedures and standards are consistently followed by all team members.
• Maintain appropriate stock levels of linen, cleaning supplies and guest amenities.
• Ensure compliance with safety, hygiene and sanitation standards.
• Undertake any other duties or tasks deemed reasonable by the Director of Rooms or General Manager.

• Lead, mentor and develop the housekeeping management and supervisory teams.
• Foster a culture of professionalism, accountability and attention to detail.
• Lead recruitment, onboarding and training of housekeeping team members.
• Ensure all team members receive appropriate training in housekeeping standards and procedures.
• Conduct regular performance reviews and provide coaching to support team development.
• Promote strong collaboration between housekeeping and other hotel departments.

• Manage departmental budgets and monitor operational expenses.
• Ensure efficient labour scheduling in line with occupancy levels and operational needs.
• Monitor linen usage, inventory and replacement cycles to optimise costs.
• Identify opportunities to improve operational efficiencies and productivity.
• Work closely with finance and leadership teams to ensure cost control and budget adherence.

• Ensure guest rooms and hotel spaces consistently reflect the standards and identity of No
  
  Mad.
• Respond promptly and professionally to guest requests or service recovery situations.
• Ensure housekeeping plays a key role in delivering a comfortable and memorable guest experience.
• Maintain strong communication with the Front Office team to support seamless guest journeys.