Housekeeping Coordinator

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Manage and coordinate all housekeeping desk operations and deliver guests services according to COMO Brand Standards and policies.

Tasks/Responsibilities:

• Understand the facilities, operating hours and services provided in COMO Metropolitan Singapore.
• Monitor and maintain standards in all desk controlled operations.
• Follow all Fire, Health and Safety, Hygiene Regulations, Security and Medical Emergency procedures.
• Prepare duty rosters on a monthly basis as fairly and cost effectively taking into consideration of their multi skill and occupancy level for that month.
• Control the issue and collection of all keys for all Housekeeping employees and to ensure signature and time is recorded in the Housekeeping book.
• Control the telephone system where applicable.
• Ensure the Room attendant sections are split fairly and credit system is honoured.
• Ensure open sections are split with care and give extra rooms as close as possible to their section.
• Inform Executive Housekeeper when employees are late for duty or called in absent.
• Prepare a list of departure, arrivals and any special requests for Floor Housekeepers when they report for duty.
• Handle all guest requests according to Leading Quality Assurance guides.
• Update the room status by telephone or computer and to be able to work with the computer efficiently.
• Respond promptly and politely to guest telephone enquiries, noting details and following up accordingly.
• Check with the Night Manager for no show, early arrival etc., before proceeding to split the sections.
• Handle minor complaints in a professional and courteous manner and forward any comments to Guest Service Agents. Update log for Executive Housekeeper.
• Refer all major complaints to the Executive Housekeeper or Assistant Housekeeper immediately.
• Maintain lost property records and store them securely.
• Maintain close contact with Engineering Coordinator in reference to maintenance repairs and out of order rooms.
• Work closely with the Front Desk in reference to arrivals and departures.
• Maintain accurate work records to be handed over before going off duty.
• Ensure that the Housekeeping office is neat, tidy and clean.
• Keep notice board up to date in Housekeeping office.
• To attend departmental meetings as required.
• Participate in training courses as required.
• Support and contribute to COMO’s sustainability goals by implementing environmentally responsible practices within your roles and departments.

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