Assistant Manager - Housekeeping

Responsibilities

• Ensure the policies, procedures and standards are adhered to.
• Supervise the housekeeping team to ensure that internal or external, receive prompt and courteous service, and is adhering to the hotel standards.
• Meets or exceeds Room Cleanliness goals and targets set.
• Assign daily assignments and special projects to Room Attendants / Public Area Attendants and follow up on their progress.
• To perform the role as Housekeeping Executive when needed.
• Daily inspection of Floors and Public Areas to ensure that facilities, equipment and amenities are clean and well-maintained.
• Work closely with the Housekeeping Manager to identify training needs and develop plan accordingly to achieve departmental goals.
• Manage VIP room preparation and guest special requests.
• Work with Housekeeping Manager to track expenses and keep within the budget to meet the business objectives.
• Monitor supplies and inventory, while controlling costs and working within budget.
• Set par levels and control stock movement and consumption.
• Monitor housekeeping procedures including Lost and Found, Key Control, Security and Emergency procedures and Health and Safety procedures for colleagues and guests.
• Provide ongoing coaching and provide performance feedback.
• Monitor and report maintenance issues promptly.
• Liaise closely with Front Office and ensure timely room status updates.
• Motivate the team and establish a productive and positive work environment.
• Lead daily briefings as required.
• Any other duties as assigned by your supervisor.

• Minimum education - Diploma in Hotel Management or equivalent.
• 2 to 3 years’ experience in similar capacity.
• Proactive and meticulous in planning and organising.
• Strong Housekeeping operational and technical knowledge.
• Able to work with all managers from various departments of the hotel.
• Detailed focused and guest orientated.
• A trustworthy manager that the team will looks up to.
• Fun loving and takes pride in day-to-day operations.