Manager Patient

Join to apply for the Manager Patient Experience - 15421 role at Penn Highlands Healthcare
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Penn Highlands Healthcare has been awarded on the Forbes list of Best-in-State Employers 2022.

The Patient Experience (PX) Manager works to identify and implement patient experience improvement activities and to ensure an excellent experience of care for patients and families in all care settings. This is accomplished through facilitating coaching and learning interventions to improve patient experience. This role focuses on creating a patient-centered culture, improving patient satisfaction scores, and ensuring a positive and seamless experience for patients and their families.

This position partners with patients, leaders, providers, and staff to realize organizational patient experience goals.

• Bachelor’s degree in a healthcare, hospitality, business, communications or related field.
• Five years’ of related work experience, such as working in a healthcare or customer service role. Demonstrated ability to lead projects and work independently and prioritize multiple tasks. Demonstrated knowledge of Microsoft Office products. Strong written and verbal communication skills. Certified Patient Experience Professional (CPXP) by the Patient Experience Institute at time of hire or within 1 year of hire.
• Experience working in patient experience or patient relations.

• Competitive Compensation
• Shift Differential
• Professional Development
• Supportive and Experienced Peers

• Medical, Dental, and Vision offered after completion of introductory period
• Paid Time Off
• 403(b) retirement plan with company match
• Company Paid Short & Long Term disability coverage
• Company Paid and Voluntary Life Insurance
• Flex Spending Account
• Employee Assistance Program (EAP)
• Health & Wellness Programs

• Mid-Senior level

• Full-time

• Business Development and Sales

• Hospitals and Health Care

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