Assistant Operations Manager; Front Desk and Customer Relations

We are seeking an enthusiastic and customer-focused Assistant Operations Manager to join our team at Wolfgang Violin Studio. As the first point of contact for our customers, you will play a vital role in delivering exceptional customer service, managing front desk operations, and supporting the overall success of our music school.

• Front Desk Management – Oversee the daily operations of the front desk, ensuring a warm and welcoming experience for customers.
• Customer Relations – Develop and maintain strong relationships with customers, addressing queries, concerns, and feedback in a timely and professional manner.
• Scheduling and Administration – Manage lesson schedules, bookings, and cancellations, ensuring accurate records and efficient use of resources.
• Communication – Liaise with teachers, staff, and customers to ensure seamless communication and resolve any issues that may arise.
• Data Entry and Reporting – Accurately maintain student records, attendance, and payment information, generating reports as required.

• Outgoing and Customer-Focused – Enjoy engaging with customers, providing exceptional service, and building strong relationships.
• Effective Communication – Proficient in spoken and written English, with excellent communication and interpersonal skills.
• Adaptable and Flexible – Able to thrive in a fast-paced environment, prioritizing tasks, and managing multiple responsibilities.
• Organised and Detail-Oriented – Accurate and efficient in data entry, record-keeping, and administrative tasks.
• Proactive – Able to think critically, resolve issues promptly, and improve processes.

• Performance and Incentive Bonus
• Medical Coverage
• Annual and Sick Leaves
• Professional Development Opportunities

Interested candidates, please send resume to  and complete details on (Use the "Apply for this Job" box below)./ZD7

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