Live Chat Manager #NJA
Job in
Orchard, Antelope County, Nebraska, 68764, USA
Listed on 2026-03-03
Listing for:
Consortium for Clinical Research and Innovation Singapore
Contract
position Listed on 2026-03-03
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Location: Orchard
The Job:
Responsibilities:
- Lead the strategic design and operationalization of the live chat servicechannel integrating Whats App with human agent support
- Conduct comprehensive analysis of current customer service enquiry management operations and identify improvement opportunities
- Design enhanced service delivery models, establish operational frameworks and requirements, and define performance indicators
- Develop user stories, reporting requirements, and knowledge management resources to support live chat operations
- Conduct User Acceptance Testing and manage live chat sessions to build operational competencies
- Develop and deliver training programmes for Live Chat Agents and establishperformance evaluation frameworks and metrics to refine the service model
- Minimally GCE 'O' levels
- 3-5 years of experience in service delivery and/or customer service operations, with at least 2 years in live chat or digital customer support
Interested applicants can send their detailed resumes to
or call JANE @ .
JANE LUI JIE'EN
CEI: R1104482
Company Reg.
No. W || EA Licence No. 99C4599
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