Customer Service Executive

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To support the Department Supervisor / Manager in performing the day-to-day operations of the Counter Services and Call Centre, to achieve KPIs

Attending to clients’ queries. Providing services via telephone, email and writing.

Collaborate with inter-departments and Headquarter to resolve customer-related issues, feedback and concerns

Responsible for updating weekly and monthly Operation reports

Support Company held events

Any other ad-hoc assignments as dedicated by Department Supervisor / Manager

Minimum GCE “O” Levels, Diploma or Degree preferred

Possess at least 1 year of experience in the Call Centre or service-related industry

Good customer orientation mindset is essential

Proficiency in the use of Microsoft Office applications. Internet savvy.

Excellent interpersonal and communication skills. Ability to speak bilingual

Ability to meet deadlines and work under pressure.

Ability to function as an effective team player

Strong initiative, open minded and willing to adapt to changes and challenges

Mature, self‑motivated and hardworking

Able to work on shifts - Either 9am to 6pm or 10.30am to 7.30pm

Occasional weekend support at local seminars

Interested parties please apply with detailed resume that include past/current experiences, current/expected compensation package and earliest available date to
******* We regret that only shortlisted candidates will be notified.

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