Customer Experience Ambassador #JRL

1.Answering Phone Calls & Attending to Customers:
Handle incoming phone calls promptly and professionally, addressing customer queries or directing them to the appropriate departments. Greet and assist walk-in customers, ensuring they receive timely support and a positive service experience.

2.Customer Registration:
Manage the registration process for both appointment-based and walk-in customers. Ensure all customer information is accurately recorded in the system and that they are guided appropriately through the service process.

3.Email Management:
Monitor and respond to emails for the respective workshops, ensuring enquiries, updates, and service-related requests are addressed efficiently and escalated when necessary.

4.Customer Enquiry:
Primary point of contact for customer enquiries received through the App. Provide timely and accurate responses to ensure customers are well-informed and supported throughout their service journey.

5.Payment Processing:
Collect payments efficiently, ensuring that all transactions are properly recorded and reconciled in accordance with company procedures, key into web client and prepare the documents and pass to Siti to do the settlement and submit.

6.Dining & Referral Vouchers Management:
Handle tracking, issuance, and redemption of dining and referral vouchers for customers and maintaining accurate records.

Interested candidates please send in your resume to:

Rianne Lim Hui Xuan

Outsourcing Team

email to:

EA License No. 99C4599