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Frontline Customer Support Specialist
Job in
Orchard, Antelope County, Nebraska, 68764, USA
Listed on 2026-03-02
Listing for:
Consortium for Clinical Research and Innovation Singapore
Full Time
position Listed on 2026-03-02
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
Responsibilities
- Act as the first point of contact for the customers
- Supporting Client’s calls
- Calls will be recorded, and information needs to be input into system
- Call are coming in from our telephony - soft phone Avaya
- Understanding both internal and external customers, anticipating customer needs and giving a high priority to customer satisfaction
- Provide satisfactory explanations to customers and take remedial action where necessary
- To alert superior of recurring service failures so that corrective actions may be taken to avoid future problems
- Ad-hoc duties that related to contact centre projects.
- Minimum 'O' level/ Higher NITEC/ Diploma in any discipline
- Preferably with prior office administration experiences
- Location:
UBI Location. Working hours are 8.30am to 6.00pm (Monday to Friday) or 8.30am to 6.00pm/ 11.00am to 9.00pm (any 5 days of the week including one weekend)
Rianne Lim Hui Xuan
Outsourcing Team
Email:
EA License No: 99C4599
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