Customer Service Coordinator; Administrative Support Coordinator

Customer Service Coordinator (Administrative Support Coordinator I)

Classification:
Administrative Support Coordinator I

Department:
Cal State Fullerton (CSUF) Extension collaborates with university departments and colleges on unique programs for students from the community and around the world.

We are seeking an exceptional individual to join our University Extension Student Services team as the Customer Service Coordinator (Administrative Support Coordinator I). The ideal candidate in this role should have a positive attitude and an active, energetic mind characterized by highly ethical practices and a commitment to inclusivity, openness, flexibility, integrity, and kindness.

Sub-Division:

Salary Range: $4,047 - $4,100 per month

Appointment Type:

Time Base:

Work Schedule:

Monday - Friday, 8:00 AM - 5:00 PM; occasional early morning, evening and/or weekend hours.

• High School diploma or the equivalent and four years of progressively responsible experience in general office, clerical or secretarial work or the equivalent.
• Thorough, detailed knowledge of applicable university infrastructure, policies, and procedures.
• Thorough knowledge of English grammar, punctuation, and spelling.
• Thorough knowledge of office systems with the ability to use a range of technology, systems, and software packages.
• Ability to independently handle multiple work unit priorities and projects.
• Ability to apply a variety of policies and procedures where specific guidelines may not exist.
• Working knowledge of budget policies and procedures.
• Ability to perform standard business math including calculating ratios and percentages, tracking financial data, and making simple projections.
• Ability to draft and compose correspondence and standard reports.
• Ability to handle effectively a broad range of interpersonal contacts including those at a higher level and those sensitive in nature.

• Front-line customer service experience in-person, by phone, and online.
• Proficiency in Microsoft Teams, People Soft, Cashnet, Salesforce.
• Ability to handle fluctuating demands and willingness to proactively learn about processes to better respond to inquiries and perform job duties.
• Bachelor's degree from an accredited college or university or the equivalent.
• Ability to work successfully independently and as a team member.
• Comprehensive knowledge of CSUF infrastructure, policies, and procedures.

Independent means of transportation. Rapidly changing pace of work, frequent interruptions, customer interactions including solving issues with difficult customers; open, shared work area; evening and weekends may be required and may be asked to work overtime during peak registration periods or for special events. A non-standard/varied work schedule may be required to meet operational needs.

California State University, Fullerton is committed to fostering an environment where students, staff, administrators, and faculty thrive. We welcome individuals ready to make an impact on student and staff success to apply and become part of the Titan Community.

Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.

Cal State Fullerton is an equal opportunity employer that prohibits discrimination based on race, sex, color, ethnicity, national origin, or any other protected status.

The person holding this position is considered a limited mandated reporter under the California Child Abuse and Neglect Reporting Act and must comply with the requirement outlined in CSU Executive Order 1083, revised July 21, 2017.

Multiple positions may be hired from this recruitment based on the strength of the applicant pool.

Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.

Employee/applicant who applies for a position may be required to successfully complete job-related performance test(s) as part of the selection process.

Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration.

California State University, Fullerton is not currently sponsoring any new H-1B petitions for staff, management, or faculty positions.

Effective October 1, 2025, the California State University (CSU) will implement a salary step structure for CSUEU-represented employees in bargaining units 2, 5, 7, and 9. This position may be subject to changes resulting from this implementation, in alignment with the provisions of the collective bargaining agreement.

March 19, 2026 (9:00 PM)