Registrar Coordinator

Location: Sprague

** NOTE TO APPLICANT:
** Some positions require a resume, cover letter and/or other documents to be submitted with your application. Please submit these as one attachment in the My Experience section of the application under the "resume/CV" upload section. Once you submit your application, you will not be able to attach additional documents.
**** Title of Job:
** Registrar Coordinator**
* ** Serves as the primary contact for transcripts and degree/enrollment verification requests which includes support of contracted third-party services and vendors such as the National Student Clearinghouse and Parchment.**
* ** Administers key student records processes that include FERPA, student registration, course withdrawals, forms processing, and leaves of absence and institutional withdrawals.**
* ** Processes grade changes and major updates in compliance with institutional standards.**
* ** Provides a high level of customer service when responding to student, faculty, staff, and alumni queries pertaining to college policies, particularly regarding records and registration.**
* ** Responds to requests and inquiries in a timely and professional manner.**
* ** Accurately enters, maintains, and validates academic data and completes periodic data clean up to resolve issues relating to the accuracy of student records.**
* ** Transfers data from paper formats into electronic files or database systems.**
* ** Assists with new system implementations.**
* ** Assists in the development and delivery of individual and/or group instruction and/or training to end users on new or updated technologies.**
* ** Analyzes and solves problems of routine complexity on computer applications and systems for students, faculty, and staff for departments and/or the College community; provides a wide range of assistance to departmental users and/or support staff.**
* ** Participates in professional development activities as appropriate and as advised by the associate registrar.**
* ** Evaluates and tests new or modified software programs and software development procedures used to verify that programs function according to user requirements and conform to established guidelines and best practices.**
* ** Maintains a high level of confidentiality when dealing with student data.**
* ** Performs other duties as assigned**
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* Education:

Bachelor’s degree preferred or a combination of equivalent education and experience.**
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* Experience:

Two years of related experience preferred, preferably in a technical, public-facing role.**
* ** Attention to detail, focus on accuracy, strong organizational skills, and the ability to multitask.**
* ** Demonstrated interpersonal, written, and verbal communication skills.**
* ** Ability to meet deadlines, prioritize tasks, and ask for help when needed.**
* ** Advanced computer skills, including familiarity with a variety of software packages and basic computer programs (e.g., Microsoft Office). Comfort with technology; interest and ability to learn and use new programs and technologies.**
* ** Ability to use discretion in working with sensitive, confidential information and materials.**
* ** Ability to work with diverse groups of students, alumni, faculty, and staff.**
* ** Personal integrity and ability to interact successfully with various constituencies on campus.**
* ** Ability to work collaboratively as a member of the Registrar’s Office, as well as independently.**
* ** Ability and willingness to be cross trained in all functional aspects of the Registrar’s Office.**
* ** Desire to be a team member on collaborative projects and implementation of new initiatives.**
* ** Curiosity, initiative, and a problem-solving mindset.**
* ** Positive attitude and strong work ethic.**
* ** Experience in a related academic position, with knowledge and experience operating under FERPA guidelines, and experience with databases is a plus.**
* ** Strong interpersonal skills, flexibility, and customer service orientation.**
* ** Ability to communicate technical information to non-technical end users.
**** This is an non-exempt, full-time, regular, benefits eligible, position.*
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