Eligibility Operations Worker - Nebraska

Eligibility Operations Worker - Nebraska City

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Eligibility Operations Worker - Nebraska City role at Nebraska Department of Health and Human Services in Nebraska City, NE.

Job Posting:

Hiring Agency: Health & Human Services -

Location: Nebraska City, NE

Hiring Rate: $20.859

Applications No Longer Accepted On: 01-20-2026

DHHS is seeking individuals with a passion to “Help People Live Better Lives” for the role of Eligibility Operations Worker. We are seeking candidates who can help people access critical services, provide excellent customer service, and work with detailed documents and processes to determine eligibility for a variety of assistance programs in our Economic Assistance or Medicaid teams. The significant work teammates perform by determining eligibility plays a critical role in whether Nebraskans receive and have access to the food, financial assistance, supportive services, or medical care to meet their basic daily needs.

As an Eligibility Operations Worker, you will participate in 6‑8 weeks of paid training to prepare you to determine eligibility for individuals within our Economic Assistance or Medicaid programs. Daily you will review applications for assistance and verify or update financial and demographic information by electronic, phone, or in‑person exchanges. In our Customer Service Centers, you will also use call‑center software and phones, including automated call distribution and voice response systems, in addition to the above duties.

• 24 semester hours of Insgesamt education after high school in behavioral sciences, public/business administration, social sciences, education, or closely related field OR experience in customer service, determining eligibility for public assistance, examining/processing financial loan applications, medical or unemployment insurance or rehabilitation claims, unemployment services, OR a combination of education and experience in any of the above areas.

• Experience in the field of human services, case management, or determining eligibility for financial assistance programs.

• Knowledge of customer service principles, interviewing practices, sociological conditions that influence human behavior.
• Strong skills in utilizing Microsoft Office software programs including Word, Excel, and Outlook; and in navigating multiple computer programs simultaneously.
• Ability to show empathy and respect to those we serve, work independently, meet deadlines, protect confidential information, interpret and apply program regulations and policies, exercise critical thinking, independent judgment, and decisiveness in determining eligibility; maintain positive working relationships and communicate effectively in writing and orally.

• Entry level

• Full‑time

• Other

We offer a comprehensive package of pay, benefits, paid time off, retirement, and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation. Benefit eligibility may vary by position, agency and employment status. For more information on benefits, visit (Use the "Apply for this Job" box below)..

The State of Nebraska values its teammates and promotes a supportive environment that strives to encourage diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex, age, national origin, disability, marital status or genetics.