Customer Consultant FTC

Contract Type
:
Full-Time, Fixed Term Contract

Hours
: 35 - Talk to us about Flexible Working

Location
:
Principality Branch, Blackwood

Hours
: 3.5 Saturday 8:45 - 12:15

Contract Duration:
Part-Time, Permanent

Closing Date
: 08 January 2026

BELONG. There’s no place like Principality.

Our home is your home. So, when you decide to join the team, we’ll go further to bring you the warmest of welcomes. From a friendly and inviting environment to a flexible benefit package designed around you – when it comes to belonging, there really is no place like Principality. We keep it flexible wherever possible; we encourage you to look after yourself;

we do our bit in the communities we serve and support you in doing the same, and we promise to get better together.

Some reasons you may want to consider working with us; we have an award-winning flexible/hybrid working policy, we’re a 2022 winner of UK Best Large Workplaces for Women, we have a refurbished hi-tech office in the centre of Cardiff designed around colleague feedback, we ranked number 6 for wellbeing in 2022, we have an extensive financial and well-being benefits package ‘Belong’ designed to put our people first, we have consistent colleague engagement scores of over 85% and a caring community of supportive Networks.

But that’s not all, discover why there’s really no place like Principality;

At Principality Building Society, we’ve been proudly supporting our communities for 165 years and we are committed to being there for many more. As a Customer Consultant, you’ll be the first point of contact for our members, making sure they feel welcome, supported and valued, whether they visit us in-branch, via telephone or get in touch online.

We’re committed to helping you develop. From day one you’ll receive tailored training and support to build your confidence, expand your knowledge and succeed in your role.

• Providing a warm, friendly welcome and helping customers with everyday banking transactions.
• Supporting customers over the phone and through our digital channels.
• Identifying financial needs and recommending suitable products and services.
• Ensuring the smooth running of daily branch operations in line with policy and procedures.
• Staying up to date with internal policies and regulatory requirements.
• Working collaboratively with your colleagues across the branch network and deliver exceptional service.

• Ability to deliver outstanding customer service, either face-to-face or over the phone.
• Ability to stay calm and focused in a busy environment.
• Great communication and people skills with a friendly and professional manner.
• A proactive attitude and willingness to learn and grow in the role.

We’re more than a building society – we’re part of the community. That’s why we have pledged to keep our branches open until at least 2030. Join us and be part of the business that truly puts our customers first.

‘We are passionate about creating an inclusive workplace where diversity is celebrated and where colleagues feel a sense of belonging’. Nigel Taylor, Head of Brand, Impact & Communication. But don’t just take our word for it, see what our colleagues say about working here too;
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