Solution Specialist - Manufacturing & Operations

At Dow, we believe in putting people first and we're passionate about delivering integrity, respect and safety to our customers, our employees and the planet.

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We're a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration.

If you're looking for a challenge and meaningful role, you're in the right place.

About You And This Role

As a Solution Specialist in a production & operations management team, you will use expanded conceptual and practical knowledge, own a small portfolio of solutions and systems (applications) and manage a lifecycle - analysis, design, implementation/adoption, optimization, and end-of-life retirement of digital solutions, delivering advanced functional and business capabilities. Work hand-in-hand with a multi-disciplinary IT expert team (analysts/designers/developers/support) to deliver innovative digital solutions.

Gather and analyze data to perform a functional and technical requirements analysis – with emphasis on experience, simplification, automation, efficiency, reliability. Oversee the development, optimization, implementation and adoption of solutions leveraging best-in-class mobile, web, desktop, cloud technologies. Identifies opportunities for innovating with digital capabilities aiming to accelerate Dow's digital transformation.

In this role, you will require understanding of key business drivers for your discipline and function. You will need to be able to expand conceptual and working knowledge related to your discipline or functional area. You are expected to provide informal guidance to new team members and be able to explain complex information to others.

It is your responsibility to use technical experience, established practices, and personal judgement to analyze and resolve straightforward problems. Your performance impacts the quality of your own work and your team's work and requires that you work within established guidelines and policies.

Responsibilities

Requirements Analysis – Understands key business drivers in order to explore, analyze, and map business and function requirements.
Experience Mapping - Maps user journeys, user experience, user stories (user features) to facilitate employee experience (EX) / customer experience (CX) transformation.
IT Solution/Application/System – drives the full solution lifecycle, including functional / technical design – solution architecture, buy vs make decisions – integration of third-party off-the-shelf software, develops / integrates / tests / builds solutions – with ability to operate in both waterfall and agile environment, ensures compliance to corporate standards, architecture guidelines, and information security policies
Adoption - Supports implementation and user adoption
Support – With guidance selects and defines supplier and team support models
Performance - Defines controls, measures and KPIs for solution performance and reliability
End-to-End Integration – Coordinates with other Business Process Managers and Solutions Managers for end-to-end process optimization and integration
Roadmaps – Defines a solution(s) portfolio improvement and innovation roadmap with proper sequencing and prioritization of projects;
Help assess resource, technology, investment needed in delivering against the roadmap
Team Management - Assist Sr. Solution Manager with workload analysis for team to ensure proper resource alignment for capacity planning.

Qualifications

Bachelor degree in IT discipline preferred or a minimum of 5 years of relevant experience.

Your Skills

Experience with manufacturing and operations applications, including SAP (Production Planning, Quality Management, Materials Management, Sales & Distribution) and non-SAP applications (both custom developed and off-the-shelf).

Experience with SAP ECC / S4

HANA
Experience supporting or collaborating on non-SAP application…