Process Trainer

Designation – Trainer
Location – Airoli, Navi Mumbai
Shift timings - 24/7 US shifts
5 days working – Rotational week offs

The Trainer at Foundever will be responsible for delivering both process and communication training sessions on a wide range of topics to a diverse audience. This role requires strong communication skills, a passion for teaching, and the ability to adapt training methods to meet the needs of different learners.

Responsibilities:
End to End Training.
Experience into Process and Communication Training.
Train the New Hire ,Classroom training.
Conduct Cultural & Behavioral Training
Develop and deliver training programs on various subjects
Assess the training needs of individuals and groups
Create engaging and interactive training materials
Monitor and evaluate the effectiveness of training sessions
Provide feedback and support to trainees
Throughput, TNI ,TNA ,FPA , Mock calls

Qualifications -  Grad/Undergrad.

Required Skills:

Candidates who have experience in Chat LOB are preferred
Excellent communication and presentation skills
Strong knowledge of instructional design principles
Ability to work effectively with diverse groups of learners
Experience in delivering online training programs
Certification in a relevant training field
Knowledge of adult learning theories
Process ISP Process Voice

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