Micro Market Associate​/Western District​/National​/Rpt

Overview

Job Summary: Performs various duties within the Micro Market and vending machines including but not limited to functionality and operation of machines, availability of products, money changing machines and payment kiosk, and ensuring maintenance/upkeep of machines as required. Sells general merchandise to customers, exercising professional selling techniques; provides service which anticipates and exceeds customer expectations. Operates a motor vehicle throughout the geographical area and on public roads in connection with performance of job duties.

• Maintains Exchange owned machines and Micro markets daily.
• Inspects and replenishes products including an assortment of sandwiches, cakes, pies, popcorn, salads, fruits, pastry, sodas, yogurt, laundry detergent, etc.
• Ensures dates regarding product shelf-life for perishable items are adhered to and documents the removal of expired food; sanitizes areas, etc., and ensures foods are not spoiled; removes aged foods or other merchandise from machines and/or micro market.
• Greet and engage customers in conversation to provide sales-related assistance and gather opinions regarding available or sought-after items.
• Assist customers in the selection of merchandise and suggest additional items to complement selections.
• Ensure assigned areas are fully stocked and merchandise is neatly arranged.
• Communicate with supervisor regarding stock additions/deletions, fast and slow selling merchandise, customer preferences, needs, problems, etc.
• Participate in department meetings and exchange ideas regarding improvements in customer service, job performance, and achievement of sales goals.
• Set up and maintain prices and Exchange branded visual programs in micro markets and where applicable machines; maintain a current price list for products sold.
• Maintain micro market cleanliness and orderliness (sweeping, mopping floors, cleaning counter-tops, wiping down coolers, emptying trash cans).
• Assist with resetting merchandise in the micro market at least annually to ensure merchandise standards are adhered to (product adjacencies, branding, and placement).
• Responsible for laptop/tablet/scanner/handheld and other electronic devices needed to perform inventory, receiving, and ordering within the micro market.
• Assist in relocating and installing new machines at locations; clean interior and exterior using appropriate cleaning solutions.
• Make settings and adjustments on food dispensing, liquid dispensing, and coin changer units.
• Collect money from vending machines, micro market kiosks, or other miscellaneous machines at locations according to established schedule.
• Accompany vending contractors as required to verify cash taken from vendor-owned machines.
• Ensure all information recorded during machine servicing is collected via computerized handheld devices and manually record counts of products; prepare Vending Machines Cash Collection Slip (SS 411) by date, type of machine, name of attendant, and cash meter readings for micro market locations not fully automated.
• Clear coin jams and make refunds at designated locations as required.
• Inventory control responsibilities including micro markets, trucks, routes, etc., in both vending and micro market systems.
• Collect turn-in money bags daily from Cash Handling Clerks, count and verify cash receipts, prepare Daily Cash Receipt (SS 120), and arrange for deposit per procedures. Receive bills from Cash Handling Clerk and purchase coins from Cashier's Cage.
• Interact with customers and coworkers in a friendly and professional manner, including adhering to NEX dress code/uniform standards and supporting other vending team members to the maximum extent possible.
• Become knowledgeable regarding merchandise selected, including proper setup, use, care, characteristics of various products, and price points.
• Communicate product-related information to customers knowledgeably and legibly.
• Operate motor vehicle throughout the geographical area in connection with duties performed.
• Load and unload merchandise by hand or dolly; ensure merchandise is protected from damage or bad weather.
• Prepare and maintain Daily Trip Report of all trips…