Assistant Store Manager; Store

Overview

At Game Stop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products. As a leading global retailer of video games, electronics, and gaming merchandise, we offer a wide range of products that cater to gamers worldwide. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

• Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at Game Stop; prioritize guests over tasks and circulate throughout the store.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
• Promptly and accurately process guest purchases/return transactions using the POS system, including making correct changes, placing merchandise in a bag, providing a receipt, and ensuring top-notch guest service.
• Address guest comments or questions in person or on the phone; escalate issues to the Store Manager when appropriate.
• Promote Game Stop’s guest benefits, such as new title reservations, trade-in, and Pro Rewards loyalty programs.
• Assist the Store Manager with setting guest service expectations and training store associates in company policies, procedures, and guidelines.
• Observe associate performance, provide feedback, and address unsatisfactory performance as directed, ensuring alignment with guest service expectations.
• Provide recognition and feedback to store associates and document performance in partnership with the Store Manager.
• Ensure onboarding, job training, and compliance training for associates prior to opening or closing shifts; ensure knowledge of policies, inventory control, loss prevention, and safety practices.
• Schedule store shifts to ensure adequate coverage; supervise staffing to maintain guest service levels.
• Approve payroll, manage time off requests, and verify accurate pay for time worked.
• Maintain store cleanliness, organization, and merchandising per company guidelines; ensure equipment is in working order.
• Fulfill Omni-Channel orders and shipments daily.
• Protect company assets through effective inventory control and loss prevention practices; communicate concerns to the Store Manager.
• Support sales, profit, and shrinkage goals and complete required administrative duties.
• Conduct stock counts, restock merchandise, and ensure products are represented and organized on the sales floor.
• Count and reconcile daily transactions; manage cash, closeouts, and bank deposits as required.
• Verify shipments for discrepancies and conduct inventories; report discrepancies to the Store Manager/District Manager.
• Process defective/recalls and stock pulls promptly; label boxes with correct packing lists.
• Maintain awareness of guest and associate safety; report injuries per guidelines.
• Assist in maintaining store records and ensure manuals are up to date.
• Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager.
• Adhere to all Game Stop policies and procedures as described in the Associate Handbook and Code of Standards, Ethics & Conduct.
• Open and close procedures must be followed.

• Must provide proof of identity and eligibility to legally work in the United States.
• Must be at least 18 years old.
• High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred.
• At least 6 months of retail management experience preferred.
• At least 2 years of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.

• Outgoing, welcoming personality with strong people skills.
• Provide genuine and individualized assistance to every guest.
• Clear verbal and written communication and listening skills; bilingual English/Spanish preferred.
• Ab…