Retail Associate

Compensation and Division

• Division: Retail
• Starting Wage: $17 - $19 per hour, depending on experience
• Tips: Tip Pool, anticipated to average $4-$12 per hour
• Benefits: Planned health, dental, and vision insurance (availability confirmed as the company grows), paid sick time, PTO, and employee discounts

Are you passionate about cannabis and ready to provide exceptional service in a groundbreaking environment? Join us at Sessions by the Bay, San Diego's first and only cannabis consumption lounge, and help us make history!

Sessions by the Bay is a pioneering cannabis consumption lounge and retail dispensary located in the heart of San Diego. Our mission is to offer unparalleled service, exceptional products, and a welcoming atmosphere where customers can feel  are dedicated to innovation, community engagement, and creating unforgettable experiences. Join our team and be part of something extraordinary!

• Innovative Environment: Be part of a cutting-edge team that is always looking for new ways to delight our customers.
• Community Focused: Engage with local events and initiatives that make a real difference.
• Growth Opportunities: We believe in nurturing talent and providing opportunities for career advancement.
• Historic Opportunity: As part of San Diego's first cannabis consumption lounge, you will be making history with us!
• State-of-the-Art Facilities: Work with top-notch technology and facilities designed to provide the best customer and employee experience.

As a Retail Associate (Budtender) at Sessions by the Bay, you are the face of our brand. This position works specifically within our retail dispensary and inventory work areas. Your primary responsibility is to ensure our customers have an enjoyable and educational experience. You will engage with customers, provide product recommendations, and maintain the store’s operations and appearance.

• Customer Service Excellence: Greet and assist customers with warmth and knowledge.
• Discuss product options, brand stories, and cannabis information.
• Handle inquiries and resolve issues with empathy and efficiency.
• Collect and act on customer feedback to continuously improve the customer experience.
• Educate customers about the cannabis lounge experience, events, policies and services.
• Sales and Operations: Fulfill customer service and sales objectives, establishing rapport with customers to encourage return visits, ensure customer satisfaction, and foster a welcoming, inclusive environment.
• Operate the front desk computer, check-in customers, update customer profiles, and process transactions.
• Be knowledgeable of discounts and specials and ensure products are properly labeled, priced, and stocked.
• Maintain the cleanliness of workstations, product displays, and back areas.
• Ensure compliance with industry regulations and company policies.
• Hit sales goals and quotas, excelling in sales competitions and achieving high performance.
• Assist in the receiving of inventory, cycle counts and overnight audits, and monitor inventory floor stock and brand/product requests from customers.
• Team and Community Engagement: Participate in the development and fulfillment of community programs, events, and initiatives.
• Foster a positive and respectful dialogue with team members, business affiliates, and community allies.

This position is based in a cannabis facility that has areas where cannabis consumption is permitted by customers. Cannabis smoke and vapor and general cannabis use are present in designated areas of our facilities. You must be comfortable working in this environment. Masks will be provided upon request for added comfort.

• Passion and Knowledge: A deep understanding of cannabis products and industry trends. A commitment to staying informed and educated.
• Customer Service and Communication: Exceptional customer service abilities. Strong verbal and written communication skills. Experience helping to coordinate or host events and facilitate promotions.
• Technical Proficiency: Experience with POS systems and relevant software. Proficiency with computers and software technologies.
• Organiz…