Retail Associate, Natick Mall

Who we are About The Black Tux

We’re here to help people look their best and feel confident—for big days and everyday. We design and manufacture modern formal wear with an incredible fit by sourcing natural fabrics like merino wool, breathable linen and cotton, plush velvet, and luxurious silk from the finest textile mills. With expert stylists in our physical showrooms across the US, our online predictive fit process, and an industry‑leading customer service team, we guarantee a perfect fit every time.

In this role, you'll be joining the Retail team. The Retail team spans across 7 brick and mortar showrooms and over 45 Nordstrom locations, all crucial to supporting our customers. This team specializes in looking at the diverse needs of our customers and uses their expertise to meet people where they are, guide them where they want to be, and seamlessly solve problems along the way.

Our retail team ensures our customers have the support they need to become the best version of themselves.

At The Black Tux, we help customers look and feel their best for life’s most special moments. As a Retail Associate, you’ll guide customers through personalized fitting appointments, assist in styling, and bring their event vision to life using our platform—where hosts can seamlessly coordinate looks for their entire group. You’ll play a key role in ensuring a smooth and enjoyable experience from concept to checkout.

Our team thrives on collaboration, accountability, and a passion for learning. If you love styling, problem‑solving, and creating memorable experiences, we’d love to have you on board!

• Build rapport with customers by actively listening to their formal wear needs, understanding their event vision, and asking thoughtful questions to offer solutions that combine lasting style value.
• Use product knowledge and brand storytelling to guide customers through styling and fit with a sales‑driven approach.
• Learn about customers’ lifestyle and future events to identify opportunities for formal wear ownership needs to sell beyond a single event, identify repeat needs, and build long‑term customer relationships.
• Conduct fitting appointments and provide expert styling advice on fabrics, accessories and overall event aesthetics to drive confident purchase decisions.
• Support customers from look conception through final checkout, ensuring a seamless experience that increases conversion and event participation.
• Guide customers through our online platform to set up events, coordinate group looks and manage details including group orders, exchanges, and adjustments.
• Adapt sales techniques to each customer’s communication style, solving challenges with a solution‑oriented mindset.
• Meet individual and team sales goals by delivering an engaging, consultative showroom experience.
• Maintain showroom presentation and organization, ensuring an elevated and inviting environment.
• Collaborate with teammates to uphold our culture of accountability, teamwork, and continuous learning.
• Stay informed on product knowledge and styling trends to better serve customers.

• Deeply customer‑focused individual who is passionate about styling, event coordination and has a keen eye for detail.
• A confident, consultative communicator who builds trust through active listening and thoughtful guidance.
• Naturally curious about customers’ lives and style needs, with the ability to uncover selling opportunities beyond a single event and confidently close sales.
• A sales‑driven stylist who is comfortable initiating conversations, recommending add‑ons, and closing sales while maintaining a customer‑first experience.
• Tech‑savvy and comfortable navigating digital platforms to assist the customer experience.
• Goal‑oriented and motivated to meet and exceed sales targets while maintaining a customer‑first approach.
• A humble team player who values accountability, feedback and continuous learning.
• Adaptable and solutions‑driven – able to handle multiple customers and event setups at once.
• Prior retail, customer service, or sales experience is a plus – a strong attitude and willingness to learn are essential.
• Weekend availability is required.
• Comfor…