Store Customer Service Supervisor​/Keyholder

Store Customer Service Supervisor / Keyholder

Base pay range: $20.94/hr - $29.31/hr

• Serve in a team member capacity to support service team, merchandising and front‑end operations, drive sales and deliver key performance metrics (KPMs).
• Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues.
• Supervise team members and support their training, including ongoing development to enhance product knowledge and sales skills.
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment.
• Maintain store safety and cleanliness standards across the store.
• Perform other duties as assigned.

• High School Diploma or equivalent preferred.
• 1‑3 years of experience, 1+ year of proven experience in a supervisory role within a retail setting.
• Strong interpersonal skills and a team player mindset.
• Experience resolving customer issues and coaching peers.
• Familiarity with point‑of‑sale systems and inventory management software.
• Ability to work a flexible schedule as business requires, including evenings and weekends.

• Must be 21 years of age or older.
• Walk, bend down repeatedly, and be on feet for 8‑10 hours a day.
• Climb ladders and lift 50 lbs. overhead and repeatedly.
• May be exposed to various outdoor weather conditions throughout the workday.

We recognize our team members as our biggest asset and offer a variety of benefits, tools, and resources to support their health and wellbeing, including paid time off, generous store discounts, comprehensive health care plans (medical, prescription, dental and vision), 401k, college tuition assistance & more.

Not Applicable

Full‑time

Other

Retail

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. We make reasonable accommodations at all stages of the hiring process. Our company is a Drug Free Workplace. The information above indicates the general nature and level of work required for the position and is not a comprehensive list of all responsibilities or qualifications.

Benefits listed are highlights; eligibility for certain benefits applies. The anticipated close date of this posting is 120 days from the posting date.