MTM Specialist - Nordstrom Natick

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The MTM Specialist is responsible for delivering an exceptional Made‑to‑Measure experience within the Indochino Shop‑in‑Shop locations s role focuses on client engagement, sales generation, precise fittings, and brand representation within a luxury retail environment. The specialist serves as Indochino’s face within Nordstrom, providing expert guidance, managing fittings and alterations, and ensuring client satisfaction from consultation through delivery.

• Cultivate and nurture relationships with clients, understanding their style preferences, fit requirements, and wardrobe needs.
• Drive made‑to‑measure sales through personalized consultations, proactive outreach, and effective follow‑ups.
• Manage client appointments and walk‑in consultations to optimize sales opportunities.
• Educate clients on fabric options, garment construction, and customization possibilities to create a tailored experience.
• Actively seek opportunities to drive traffic and increase appointments through local networking and partnerships.
• Achieve and exceed individual sales targets and contribute to team goals within the Nordstrom environment.

• Conduct accurate fittings and pinning sessions to ensure garments meet client expectations for fit and comfort.
• Manage and complete customer appointments efficiently, ensuring all alterations and fittings are performed with precision.
• Oversee the fitting process by holding accountability for quality and efficiency.
• Collaborate with Nordstrom tailors and Indochino specialists to communicate customer requirements effectively.
• Educate clients on the fitting process and set clear expectations for alterations and delivery timelines.
• Maintain a high level of attention to detail during fittings to uphold Indochino’s quality standards.

• Deliver an elevated shopping experience that reflects Indochino's commitment to luxury and craftsmanship.
• Handle client inquiries and resolve concerns with professionalism and urgency, ensuring positive outcomes.
• Provide in‑the‑moment support to ensure each client’s needs are met promptly and effectively.
• Ensure all client measurements, preferences, and orders are accurately documented and communicated to internal teams.
• Conduct post‑purchase follow‑ups to ensure satisfaction and drive repeat business.

• Maintain the Indochino shop‑in‑shop space to the highest standards, reflecting luxury and brand integrity.
• Assist with inventory management, merchandising, and the visual presentation of product offerings.
• Ensure the shop is prepared for daily operations and secured at the end of each day in line with Nordstrom’s policies.
• Maintain accurate records of sales, alterations, and client interactions.

• Act as a brand ambassador for Indochino, representing the brand with professionalism and expertise within Nordstrom.
• Drive local marketing efforts to increase awareness and foot traffic to the shop‑in‑shop location.
• Identify new opportunities for business growth within the Nordstrom environment.
• Collaborate with Nordstrom partners and Indochino management to elevate the client experience and optimize sales.

• 3+ years of experience in luxury fashion sales, preferably within made‑to‑measure menswear.
• Strong understanding of garment construction, fabrics, and tailoring techniques.
• Exceptional interpersonal skills with the ability to build rapport and trust with clients.
• Proven track record of meeting and exceeding sales targets in a competitive luxury retail environment.
• Excellent communication skills, with the ability to articulate styling advice and customization options effectively.
• Proficiency in iOS and MS Office applications; familiarity with Nordstrom POS systems is an asset.
• Flexibility to work evenings, weekends, and holidays as required by the Nordstrom environment.
• Entrepreneurial mindset with a proactive approach to driving sales and enhancing the customer experience.

• Compensation range: $22.00 – $24.00 per hour (monthly bonus available).
• A generous suiting allowance; at start of employment, employees may choose an outfit within company price guidelines. Thereafter, a twice-annual clothing allowance at the start of each new clothing season will allow you to acquire additional clothing over time.
• Luxury Environment:
  Represent a leader in made‑to‑measure menswear within one of the world’s most respected retailers.
• Career Growth:
  Gain hands‑on experience in luxury sales with opportunities for advancement within Indochino’s growing retail operations.
• Collaborative Team:
  Work alongside both Indochino and Nordstrom teams to deliver exceptional client experiences.
• Customer Focused:
  Join a company that values high‑touch service and empowers its team to deliver unforgettable experiences.