General Manager

General Manager

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Victra is the largest Verizon authorized retailer in the United States. As a General Manager, you shape our guest experience. By coaching your team, you help them give their best to Every Guest. Every Time. Our General Managers exceed sales targets while maintaining operational excellence.

With our paid training, we give you the tools to embrace and take ownership of your store. You will develop your Assistant General Manager and help them learn what it means to lead at Victra.

We believe in #Performance #Collaboration #Integrity #Innovation #Celebration

• Building, developing, and mentoring your sales team.
• Working through teams to teach, coach and follow our sales process with Every Guest Every Time.
• Attracting and retaining top caliber employees.
• Brand advocate for Victra.
• Providing ongoing sales training and support for your team to exceed sales, retention, quality, and service objectives.
• Engaging in sales strategy development to ensure our products and services are effectively showcased throughout the store.
• Ensuring store employees meet and/or exceed defined monthly success measurements and complete assigned training on time.
• Developing and implementing sales tools and initiatives.
• Maintaining store performance by running retail inventory compliance.
• Engaging in business operations including budgeting, forecasting, analyzing and providing sales reports.
• Thinking of innovative ways to drive traffic in stores and capitalize on existing customer base.
• Owning store success and taking ownership for store employees’ work-related needs, store leadership, staffing and scheduling, maintaining labor controls, marketing, loss prevention and all other store functions.
• Owning all guest escalations and providing a timely resolution.
• Clearly communicating company objectives and priorities to team members and providing timely follow up.
• Staying up to date with new sales promotions and ensuring they are providing our guests with a complete solution to meet their current and future needs.

• Paid Training
• Premium Health, Dental, and Vision Insurance
• Paid Maternity Leave
• 401K Match
• Tuition Reimbursement
• 50% off Verizon Service
• VNation Disaster Relief
• Referral Bonus
• Diversity, Equity, & Inclusion Employee Resource Groups
• Frequent Contests
• Career Advancement Opportunities
• A comprehensive benefit list can be viewed here.
  All benefits are subject to plan terms and conditions.

Pay will include a base rate of $$21.00 /hour with uncapped earning potential through commission.

You thrive in a sales environment and sharing this energy with a team that you can develop and motivate excites you most. You set the bar high when it comes to achieving goals, and you know how to motivate others to help you get there. You’re open to new ideas, relate well with a variety of different people and are attuned to the needs of others to ensure that they can perform at their best.

You know you’ve succeeded when your team is delivering.

• 1-3 years of experience in a retail sales environment, 2 years in a leadership/supervisory role.
• Management experience in a commissions-based sales environment.
• Proven track record of achieving challenging team and individual sales goals.
• Balanced multiple opposing priorities in a multifaceted environment.
• Set goals, evaluated performance, and developed a high performing team.
• Basic interview skills and enhanced staffing knowledge.
• High school diploma or GED.
• One or more years of customer service, preferably in a retail or sales environment.
• Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods.
• At least 18 years of age.
• Legally authorized to work in the United States.

• Ability to lift ten pounds.
• Ability to stand for long periods of time.

All General Managers are required to attend and successfully complete a 4-day New Hire University (NHU) training program within 2 weeks of their official start date. This class may include…