Customer Service Representative

The New England Team is a marketing and management firm servicing the Metrowest and Boston areas. We have been rapidly growing over the last three years with expanding to six new locations in that time frame. Having been in business since 2011, we have developed lasting and permanent relationships with our Fortune 500 clients.

Customer Service Representative

The New England Team is currently seeking a Customer Service Representative in Natick, MA. The Customer Service Representative will interact with customers to answer general inquiries, resolve issues, and handle customer complaints. The ideal candidate will maintain a professional image both in our office and in our clients’ atmospheres and uphold a can‑do attitude at all times. This position does include educating the consumer on products and services that we represent with the intention of gaining a sales.

This interaction is done face to face versus over the phone in order for us to provide a higher level of customer service.

• Provide excellent face to face customer service inside of a retail location
• Report any new customer acquisitions or account changes to management
• Postively and professional represent our clients and their products and services
• Assist the consumer in making an educated purchase on the products and services we represent
• Resolve customer support related issues and provide customers with proper solutions to their concerns

Job Requirements

• At least 1+ year experience in a customer service, marketing or sales environment, willing to make acceptations for the right candidate
• A student mentality
• Ability to juggle multiple tasks simultaneously

All your information will be kept confidential according to EEO guidelines.