Front Desk - Customer Success Specialist
Job in
Natick, Middlesex County, Massachusetts, 01760, USA
Listed on 2025-12-10
Listing for:
ScrubaDub Auto Wash Centers, Inc
Full Time
position Listed on 2025-12-10
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Customer Success Mgr./ CSM, Bilingual
Job Description & How to Apply Below
Description
Join the Scruba Dub Team!
Are you passionate about delivering exceptional customer experiences?
Scruba Dub Auto Wash Centers
, New England's premier car wash, is seeking a dynamic
Customer Success Specialist
to join our team in Natick, MA.
As a Customer Success Specialist, you'll be the friendly face of Scruba Dub, interacting with customers in-person and over the phone. You'll have the opportunity to make a real difference by resolving issues, answering questions, and ensuring customer satisfaction.
What You'll Do- Provide top-notch customer service, both in-person and over the phone
- Educate customers about our products and services
- Efficiently troubleshoot and resolve customer concerns
- Maintain accurate customer records in our database
- Stay up-to-date on our evolving products and services
- Assist with our unlimited membership program
- Data entry from different reporting systems
- Small incident report triaging
- Maintain clean and organized office and lounge area
- Previous experience in customer service, sales, or a related field
- A knack for building strong relationships with customers
- The ability to juggle multiple tasks and prioritize effectively
- A positive and professional attitude
- Excellent written and verbal communication skills
- Proficiency in Gmail, Word, and Excel
- Competitive Pay:$20-22 per hour, based on experience
- Comprehensive Benefits:Medical, dental, and vision insurance with employer contributions
- Paid Time Off:Enjoy paid vacation, sick, and holiday time
- Perks:Free car washes and discounts on detailing services
- Retirement Savings:401(k) plan with a 3% employer match
- Educational Opportunities:Tuition reimbursement and scholarships available
- Join a fun, Award-Winning team!We’re recognized as a 2024 Top Workplace! Ready to discover why? Apply today!
- Previous experience in customer service, sales, or other related fields
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Microsoft Excel: 1 year (Required)
- Microsoft Word: 1 year (Required)
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