Administrative Coordinator ; Natchitoches Child Support

Department MISSION

DCFS is working to keep children safe, helping individuals and families become self-sufficient, and providing safe refuge during disasters.

We care for the well-being and safety of Louisiana's people.

Treating all people with dignity, compassion and respect, while providing services with integrity.

At The Department of Children and Family Services, our mission is to empower communities and improve lives by delivering responsive, inclusive, and forward-thinking public services. We are proud to serve the people of Louisiana with integrity, innovation, and a deep commitment to equity.

We’re looking for an Administrative Coordinator to work in our Child Support Enforcement Office in Natchitoches Parish providing support to a team of case workers and attorneys within the child support department.

Selected

Core Competencies:

• Accepting Direction: The ability to accept and follow directions from those higher in the chain of command.
• Communicating Effectively: The ability to relay information correctly and appropriately to connect people and ideas.
• Focusing on Customers: The ability to serve the needs of those who support and/or rely on the services provided.
• Following Policies and Procedures: The ability to comply with policies and procedures of the organization as well as State Civil Service rules, and all applicable federal and state laws.
• Using Data: The ability to use relevant and valid data to inform a recommendation for action.

Selected Preferred

Competencies:

• Adapting to Change: The ability to adjust plans, expectations, and behaviors in response to change.
• Displaying Professionalism: The ability to recognize how your actions impact the perceptions of both you and your organization.
• Learning Actively: The ability to acquire necessary knowledge and skills to improve performance and achieve organizational goals.
• Managing Time: The ability to control your time to increase effectiveness, efficiency, or productivity.
• Working with Financial Information: The ability to use financial data to guide, drive, and convey the financial standing and/or outlook of an organization.

If you're compassionate, organized, and thrive in a people-centered environment, this could be the opportunity for you! No experience or training is required.

The official job specifications for this role, as defined by the State Civil Service, can be found here
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• Serve as receptionist for the office
• Greet visitors and clients and insure that unauthorized people do not proceed past the lobby
• Uses judgment and discretion in sensitive or tense situations and monitors the flow of clients. Maintains daily records of visitors.
• Prepare packets for the Process Server and uses EXCEL logs and files
• Assists caseworkers by researching the child support system to locate and identify custodial information, accept payments, prepares letters
• Process incoming and outgoing mail
• Input data for case records including information updates, court actions, court order information, and tracking information
• Coordinate paternity testing with phlebotomist, prepare documents for paternity establishment and work with paternity testing company for updates and confirmations
• Provide basic assistance to caseworkers including entering child support debts, medical support judgments and other data once a judgment is established
• Screen incoming mail by understanding complex documents to determine the appropriate action and destination

Location: This vacancy is located in the Natchitoches Parish Child Support Enforcement Office.

Career Progression: This position participates in a Career Progression Group (CPG) and may be filled as an Administrative Coordinator 1, 2, or 3. The level at which the vacancy is filled will be determined by the qualifications of the candidate selected. This position provides the opportunity to advance within this job series.

Compensation: The actual starting salary depends on the education and experience of the selected applicant.

Appointment Type: This position may be filled as a probational appointment or a job appointment that may last up to 48 months. Job appointments may convert to…