Dispatch Supervisor

We are hiring for a full-time Dispatch Supervisor to join the Transportation department at Second Harvest Food Bank of Middle Tennessee.

Who we are:

For nearly 50 years, Second Harvest Food Bank of Middle Tennessee has dedicated itself to nourishing and empowering their neighbors so they can thrive. As a 501(c)(3) nonprofit, Second Harvest implements sustainable solutions to food insecurity through a strategically selected network of more than 600 partners across 46 counties in Middle and West Tennessee. Our partners include food pantries, congregate meal sites, shelters, childcare facilities, senior centers, group homes, and youth enrichment programs.

For more information about Second Harvest Food Bank of Middle Tennessee, its mission, and programs, please visit secondharvestmidtn.org.

The Dispatch Supervisor is responsible for ensuring that transportation operates smoothly and efficiently. The Dispatch Supervisor oversees tasks that range from coordinating delivery schedules to managing driver pick up routes and ensuring compliance of various safety and DOT regulations. The Dispatch Supervisor must be detail-oriented with strong management skills, excellent communication skills, and have a depth of experience in the transportation industry.

A successful Dispatch Supervisor is extremely organized, enjoys working in a fast-paced, dynamic communicative environment, and is a team player. This position supports and fosters our deep commitment to diversity and inclusion, which is the foundation for creating a culture of belonging for all personnel.

• Collaborates with food sourcing, warehouse, donors when directing drivers to ensure effective execution of grocery rescue and donation pick-ups to maximize food resources for the organization.
• Utilizing transportation software and scheduling for optimization and ongoing improvement for routing.
• Collaborates with community impact team, agency partners and operations team when directing drivers throughout the delivery process.
• Collaborates with inventory control, volunteer engagement, Project Preserve and others to facilitate effective and efficient inventory transfers and shuttles between food bank sites.
• Ensures adherence to and execution of established food bank safety policies and procedures, OSHA, Fleet Safety DOT Program, ensuring the number one priority is safety when operating any equipment at SHFB.
• Establishes and executes independently incident management process as required by transportation group (i.e. intendent reporting, towing, HAZMAT response, etc.).
• Conducts ride-a-longs with all drivers, coaching on efficiencies and safety compliance. Collaborates with Director of Transportation on findings.
• Collaborates with the Fleet Maintenance Coordinator and Transportation Specialist to achieve DOT maintenance and document compliance on all equipment at SHFB.
• Partners with transportation specialist and others within the organization to effectively gather and report transportation related performance and cost data
• Manages departmental KPIs to ensure on-time delivery and performance goals are met.
• Communicates insights and opportunities to Director of Transportation.
• Partners with Fleet Maintenance Coordinator and strategic maintenance suppliers on Second Harvest’s commercial equipment and passengers’ vehicles.
• May be asked to shuttle equipment to vendor or driver if applicable.
• Trains drivers to ensure food safety compliance.

Other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

Yes, directly supervises a team of non-CDL, CDL-C/B and transportation coordinator and support staff.

Reports to:

Director, Transportation.

SCHEDULE

• Monday – Friday, 4:00 am – 1:00 pm.
• Occasional evenings and/or weekends may be required for meetings or special events.
• Occasional duties may be necessary to respond to issues, outside of normal working hours (e.g., disaster response, community events, etc).

TRAVEL

• Occasional daytime travel needed, up to 50% of work week within the local service area.
• Current CDL-A driver’s license with copy of current auto insurance and acceptable Motor Vehicle Record (MVR) results needed.

Essential business/first…