Donations Services Driver

Donations Services Driver – Goodwill Industries of Middle Tennessee, Inc.

Job Summary The Donation Services Driver will provide a consistent acquisition of donations through our pickup program. They will represent Goodwill by assisting donors in an efficient, friendly manner when picking up donated goods from homes, businesses, and donation drives. The driver will safeguard donations by sorting and packing them in proper receptacles and onto the trucks, offer donors excellent customer service and donation receipts, and maintain records of the number of donations received and locations of internal drop-offs.

Job Location Lifsey‑Donations Management

Essential Functions

• Exhibit a high level of customer service awareness, including being courteous and appreciative to all donors, calling when in route, providing donation receipts, and greeting donors.
• Carry, sort, pack, and load donations as designated by Donation Services leadership.
• Handle all donations with care, assuring the highest potential of utility.
• Decline donations graciously when appropriate.
• Effectively communicate Goodwill’s mission to donors.
• Complete pre‑trip inspections, daily donation tracking, and other reports as required in an accurate and timely manner.
• Transport and deliver donated items to the assigned retail store; assist store in unloading.
• Provide guidance and leadership to the helper.
• Uphold the safety of the work areas and trucks by following company policies and procedures.
• Follow all rules and regulations of the road, including local, state, and federal laws.
• Provide prompt accurate feedback to supervisor on any obstacles, concerns or violations of company policies.
• Be knowledgeable of and comply with all company policies and procedures, as well as legal requirements, at all times.
• Maintain regular, reliable attendance, as defined in Goodwill’s attendance policy.
• Be flexible to work Community and Fundraising Donation Drives on Saturdays.
• Other duties as assigned by management.

Minimum Requirements

• High School diploma or GED. (5 years of positive experience as a Mover or certification in a similar field may be substituted.)
• One year of previous driving experience required.
• One year clean driving history.
• Class D driver’s license.
• Ability to comply with the Department of Transportation requirements and possess a clean motor vehicle record.
• Report and pass a D.O.T. physical.
• Communicate effectively and interact with persons of various backgrounds and experiences.
• Great customer service skills.
• Ability to read and interpret documents such as safety rules, operation and maintenance instructions, and procedure manuals.
• Ability to be consistently at work and on time.
• Possess strong organizational skills and be able to establish priorities.
• Function independently within the realms of established policies and guidelines.
• Able to be dependable and conscientious.
• Promote cooperation and a team environment within the department.
• Maintain strict confidentiality of records of persons served and supervised at all times.
• Knowledge of road safety.
• Learn new processes quickly.
• Lift or carry loads weighing over 50 pounds continuously.
• Push or pull loads weighing over 50 pounds continuously.
• Perform basic math (addition, subtraction, multiplication, division).
• Use proper lifting techniques to avoid injury.
• Have sufficient stamina for a steady work pace through an entire shift.
• Work outdoors in wet, hot, cold, and/or humid weather conditions.

Preferred Education / Experience / Knowledge & Skills / Certifications & License

• Experience as a Mover or related profession.

Seniority Level

• Entry level

Employment Type

• Full time

Job Function

• Management and Manufacturing

Industries

• Non‑profit Organization Management

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