Dispatcher- Nashville, TN

Job Title

Dispatcher (Nashville, TN)

Reports to office located in downtown Nashville, TN.

Starting $20/hr plus $4.57/hr in benefits.

• Efficiently manage and prioritize transportation requests from VA hospitals for disabled veterans' medical appointments.
• Coordinate and assign transportation routes to drivers, taking into consideration factors such as appointment times, traffic conditions, and veterans' specific needs.
• Maintain accurate records of transportation requests, scheduling, and completed trips using specialized software systems.
• Communicate effectively with drivers, veterans, and hospital staff to ensure clear and timely communication throughout the transportation process.
• Monitor real-time GPS tracking and communicate any changes or delays to drivers and relevant parties.
• Provide exceptional customer service by addressing inquiries, concerns, and feedback from veterans, their families, and VA hospital staff.
• Collaborate with the scheduling team to optimize routes, reduce wait times, and enhance the overall efficiency of transportation services.
• Assist in resolving any logistical challenges or unexpected changes that may arise during transportation operations.
• Uphold and promote safety protocols, ensuring that veterans are transported securely and comfortably at all times.
• Participate in team meetings, training sessions, and performance evaluations to continuously improve the quality of transportation services.

High school diploma or equivalent; additional education or training in logistics, transportation management, or a related field is a plus.

• Previous experience in dispatching, logistics, or customer service is preferred.
• Strong organizational skills and the ability to multitask effectively in a fast-paced environment.
• Excellent communication skills, both written and verbal, to interact with diverse individuals including veterans, drivers, and hospital staff.
• Empathy and sensitivity towards disabled veterans' needs, ensuring their comfort and well-being during transportation.
• Proficiency in using transportation management software and GPS tracking systems.
• Problem-solving skills to address unexpected situations and adapt to changing circumstances.
• Ability to remain composed under pressure and make timely decisions to ensure on-time services.
• Flexibility to work shifts including evenings, weekends, and holidays as required by the operational needs.

Entry level

Full-time

Management and Manufacturing

Shuttles and Special Needs Transportation Services