Customer Service Trainer

Company Description

Dinamic AS Group is a forward‑thinking organization dedicated to delivering innovative advertising solutions that drive visibility, growth, and long‑term value for our clients. We operate with a results‑driven mindset, combining creativity, strategic thinking, and operational excellence to build impactful campaigns in competitive markets. Our team thrives in a collaborative and professional environment where ideas are valued and growth is encouraged.

We are seeking a motivated and detail-oriented Customer Service Trainer to join our team in Nashville, TN. This role is responsible for developing, delivering, and refining training programs that ensure customer service teams perform at the highest level. The ideal candidate will play a key role in shaping service quality, onboarding processes, and performance consistency across operations.

• Design and deliver customer service training programs for new and existing team members
• Develop training materials, guides, and structured learning sessions
• Evaluate trainee performance and provide constructive feedback
• Ensure alignment between training content and company service standards
• Collaborate with leadership to identify training needs and improvement areas
• Monitor service quality trends and recommend enhancements
• Support ongoing professional development initiatives

• Strong communication and presentation skills
• Ability to explain concepts clearly and effectively
• Excellent organizational and time‑management skills
• Analytical mindset with attention to detail
• Ability to adapt training approaches to different learning styles
• Professional demeanor and leadership‑oriented mindset

• Competitive salary ($50,000 – $54,000 per year)
• Growth opportunities within a structured organization
• Supportive and professional work environment
• Ongoing training and skill development
• Stable, full‑time position with long‑term potential