Social Work: Case Manager

Overview

Description

Rate: $40,000 - 45,000

Location: 2195 Nolensville Pike Nashville, TN

Shift: 8:00AM – 4:30PM

Catholic Charities was founded in 1962 with the mission of providing wholistic care within Middle Tennessee. Our programs consist of the following: homelessness prevention, re-housing, food distribution, emergency materials, utility payments, refugee resettlement, clinical counseling, adoption, and family support, parenting, and multi-pronged community support through neighborhood embedded family resource centers. Catholic Charities is an established non-profit, and is still growing year after year.

If you are seeking a job with purpose then you are finally home.

Benefits Include;

• (10) vacation days.
• (12) personal days.
• (18) paid holidays.
• Christmas & Easter Break Included
• 403B plan with company match.
• Pension plan.
• Health insurance, vision, and dental coverage.

The Case Manager works at the South Nashville Family Resource Center and establishes a professional and supportive “first contact” for people entering the Center, conducts initial screenings for services, and provides case management support to clients.

• Answers phones and direct all calls appropriately, including providing resource referrals to other agencies/services.
• Greets clients and others upon arrival and provides general information on programs.
• Ensures the waiting area is clean and welcoming.
• Provides case management, emergency assistance, and food boxes for individuals and families experiencing basic-needs challenges and food insecurity.
• Distributes material and financial assistance to individuals and families in accordance with program guidelines, verifies , income, and expense documentation.
• Ensures the effective maintenance, tracking, and reporting of files and data as required by program contracts and agency guidelines.
• Conducts personalized assessments to uncover client needs and expertly connect them to relevant partners and community resources offering additional services and benefits.
• Maintains diaper closet and assists in the replenishment order of diapers.
• Oversees the daily operations of the Food Pantry, including cleanliness, ordering & re-stocking of food, inventory records, and food delivery truck.
• Conducts crisis intervention as needed.
• Provides general/routine administrative and office support.
• Focuses on completing work effectively, efficiently, and in a timely manner.
• Maintains accurate client/program records regarding services provided according to Agency guidelines, using the database(s) provided by the agency and within Agency time frame.
• Attends community events and provide outreach to the Hispanic community.
• Actively participates in supervision sessions, periodic team meetings, and training.
• Performs other duties as assigned.

JOB SKILLS

• Experience and demonstrated interest in working with people experiencing poverty.
• Prior experience working with Hispanic community is preferred.
• Multi Lingual Required
• Effective interpersonal skills.
• Ability to convey non-judgmental and open personal qualities with a clear sense of boundaries.
• Excellent written and verbal communication skills.
• Ability to plan and organize work, work under pressure, and meet deadlines.
• Ability to manage confidential information with extreme professionalism.
• Ability to work with a team as well as independently with minimal direction.
• Ability to lift 20 pounds and stock shelves.
• Flexibility with work schedule and responding to team and client needs.
• Works collaboratively with others to achieve program goals and objectives.
• Proficient with Microsoft Office applications.
• Ability to learn databases, and other systems.
• Current driver’s license required. Ability to legally operate a motor vehicle and provide own transportation.