Call Center Operator

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward‑thinking organization, apply now.

We are currently seeking a Call Center Operator to join our team in Nashville, Tennessee (US‑TN), United States (US).

• Conduct call intakes for all NCC phone lines and operator call analyses functions as directed by the SOP and call center leadership.
• Stand ready to answer incoming calls in a timely manner from 287(g) LEA partners, other client partners as identified, and other stakeholders.
• Quickly establishes rapports with callers, asks probing questions to identify concerns, and applies knowledge of immigration enforcement/detention to assist caller with information to make an informed enforcement decision.
• Responsible for making database and manual queries related to individuals in immigration proceedings received.
• Log relevant call information into a web‑based case management.
• Work cases to be referred to an ERO Officer/Agent, ERO field offices or client headquarters offices for follow‑up review and action.
• Access third‑party telephonic interpreter service provided by client, when appropriate.
• Provides back‑up to the HQ Entry level data analyst to process entry level data entry and analysis for any intake mailboxes when needed.
• Must have intermediate skills in Microsoft Excel and Word.
• Must perform at the minimum call intake performance levels established by the COR.
• Have multi‑year experience working with Service Now as an end‑to‑end CMS.

• High School diploma or GED certification and two years of related experience; or an associate degree with three years of related experience; or five years of related experience if no degree.
• Minimum 5 years of experience in responding to requests for information, conducting searches in government databases, and searching automated systems for data and developing concise summaries with decision points under tight deadlines.
• Ability to obtain a Public Trust.

• Excellent reading comprehension, writing and communication skills.
• Ability to work independently and to manage and prioritize multiple work assignments.
• Law enforcement experience or experience in interpreting and applying immigration law is preferred.

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise‑scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future.

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For EEO policy statement, Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For Pay Transparency information, please .

Nearest Major Market: Nashville

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