Service Technician III

Service Technician III – First Key Homes

The Service Technician III will complete complex home maintenance service requests within an assigned market. They will act as a journeyman, independently handling specialty maintenance issues or managing contractors to ensure timely, efficient completion of work orders and achieve high resident satisfaction.

• Manage and prioritize daily maintenance work orders and complete residential service requests in a timely and efficient manner.
• Perform complex maintenance tasks, including drywalling, painting, electrical, plumbing, HVAC, and other residential services.
• Coordinate and oversee contractors for specialized tasks beyond the scope of regular maintenance technicians.
• Mentor junior technicians, enhancing their technical skills.
• Inspect properties for safety and cleanliness, proactively addressing unsafe conditions.
• Conduct routine preventative maintenance on property equipment.
• Ensure compliance with company policies and relevant laws and regulations (ADA, Fair Housing, OSHA, etc.).
• Perform additional duties as assigned by management based on company needs.

• High School Diploma or equivalent.
• Strong background in residential construction and remodeling across multiple trades.
• Valid driver’s license, insurance, and reliable transportation; must be able to drive a company fleet van.
• Personal tools required: toolbox, hammer, tape measure, screwdriver set, wrench set, pliers, channel lock pliers, level, pipe wrench, crescent wrench, drills and bits.
• Knowledgeable of codes, municipal by-laws, inspection, and planning.
• Experience in reading, writing, and evaluating project specifications and scopes of work.
• Preferred: previous multi‑ or single‑family maintenance experience and certifications in HVAC, environmental, mold, etc.
• Must have a clean driving record with no major moving violations in the past five years.
• Must be 21 years of age or older.

• Indoor and outdoor work in all weather conditions.
• Ability to sit, stand, climb stairs, and lift up to 50 lbs.
• Availability for evenings, weekends, and on‑call status.
• Extensive travel within the applicable market (more than 90% of the time).

• High School Diploma or equivalent.
• Strong background in residential construction and remodeling across multiple trades.
• Must have a valid driver’s license, insurance, and reliable transportation.
• Must provide own tools (list above).
• Knowledgeable of codes, municipal by‑laws, inspection, and planning.
• Experience in reading, writing, and evaluating project specifications and scopes of work.

• Previous multi‑ or single‑family maintenance experience.
• Experience with drywall, texturing, paint, and basic mechanicals (HVAC, Electrical, Plumbing, and Roofing).
• Certifications in HVAC, environmental, or mold.

• Construction – knowledge of materials, methods, and tools involved in the construction or repair of houses and buildings.
• Mechanical – knowledge of machines and tools, including design, use, repair, and maintenance.
• Customer Service – knowledge of principles and processes for providing customer services.

• Troubleshooting, critical thinking, coordination, instructing, repairing, equipment selection.
• Time management, monitoring, effective speaking, and writing for communication.

• Attention to detail, cooperation, dependability, independence, adaptability/flexibility.

First Key Homes is an equal‑opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, veteran status, genetic information, or any other legally protected classification or status.