Ocular Surgery Account Manager-Nashville​/Memphis Nashville TN

Ocular Surgery Account Manager-Nashville/Memphis

Harrow is a leading provider of ophthalmic disease management solutions in North America. The Ocular Surgery Account Manager (OSAM) is responsible for growing business with Harrow-approved products with a strong focus on expanding sales in a defined geographic region. This position reports to the National Sales Director, Ocular Surgery and requires a highly motivated self-starter with strong business acumen who offers solutions to challenges, has a positive presence with internal and external customers, is well organized, and can multitask in a dynamic ophthalmic surgery environment.

Assigned monthly/quarterly/annual sales revenue and product objectives are achieved through consultation and value-based communications with ophthalmologists, surgery centers, and staff on the use, characteristics, and advantages of Harrow peri-operative products. Candidates should have a proven track record of success in managing peri-operative therapies, managing relationships between a physician’s office and their ASC, buy-and-bill sales, and working in a collaborative matrix environment.

Core Responsibilities

• Takes 100% ownership, with an entrepreneurial mindset, to meet or exceed quarterly sales revenue and product goals
• Effectively communicate complex clinical information to ophthalmic surgeons, billers, and administration in both the surgeon’s office and ASC
• Adept understanding of complex care systems and ability to assess local dynamics to inform area business growth acceleration plans
• Solid understanding of reimbursement concepts as they relate to buy and bill
• Develop critical physician and ASC staff relationships within the assigned geography
• Utilize internal resources when developing quarterly action plans or handling problem accounts
• Provide weekly new business forecasts and updates
• Record all sales activity in the CRM
• Maintain an in-depth and professional understanding of Harrow surgical peri-operative products
• Collaborate effectively with internal departments and peers
• Act with a sense of urgency at all levels of customer care and follow up
• Travel throughout the assigned geography on a routine basis
• Utilize the designated CRM system – Salesforce
• Follow all industry and company policies and guidelines
• Comply with all state and federal legislation and regulatory requirements
• Manage expenses thoughtfully and ethically
• Be a resourceful thinker who leverages available resources to win and prosper
• Serve as liaison for customer complaints with continual follow-up
• Submit all required reports, including monthly expense reports, on time
• Proficient in PowerPoint, Excel, Word & Outlook

Qualifications & Requirements

• Bachelor’s degree in a related field
• 3+ years of successful ophthalmology sales experience with buy and bill sales and/or ophthalmic medical device sales experience preferred
• Ability to build, develop, and foster longstanding relationships with customers
• Ability to quickly absorb product and practice information and offer resonant solutions
• Experience executing strategic and targeted business plans around priorities and goals
• Proficient with MS Office products (Word, Excel, PowerPoint)
• Knowledge of how physicians make decisions regarding patient care for various therapies
• Excellent presentation and interpersonal skills
• Independent judgment and initiative
• Superior communication and written skills
• Ability to multitask and adapt priorities as needed
• Strong problem-solving and analytical skills
• Ability to become proficient with Salesforce CRM

Position Type

• Remote

Travel

• Expected travel in the field will be substantial and may include overnight stays

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