Business Manager

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Cora Crea Crafts  is a small, woman-owned business based in Nashville, TN. Our mission is to provide high-quality, vintage-inspired craft products that spark creativity and transport you to different eras. Every product sold is carefully curated or designed in-house, drawing inspiration from historical time periods and timeless styles, with an added touch of whimsy. What began as a small Etsy shop has grown to a thriving online business with customers all across the globe, and a recently opened storefront here in Nashville.

We believe that crafting is more than a hobby— it’s a form of self-expression and a way to connect with your inner artist. Whether you’re journaling, scrap booking, or creating handmade cards, our goal is to provide you with the tools and inspiration to bring your unique vision to life!

We are seeking a detail-oriented, self-motivated, and proactive Business Manager to join our team. The Business Manager will work as a strategic partner to ensure the efficient functioning and improvement of our warehouse, online, and physical store operations. They will be responsible for management and leadership of our warehouse and physical store, and assist with managing and running the online shop platform.

The successful candidate will be comfortable wearing many hats and balancing multiple tasks and priorities. While our founder focuses on creative development, the Business Manager will focus on daily business operations, supervising a small team and ensuring customer satisfaction. This is an on-site position that will mostly work out of our warehouse and storefront in Nashville.

• Manage a small team of 2 to 4 employees who work in our warehouse packing and shipping orders, and work in our storefront and during special events.
• Assist with recruiting new team members and train new staff in all aspects of the business including sales, customer service, and operations.
• Manage scheduling for all staff, coordinate the delegation of tasks, and provide daily supervision to ensure timely and efficient service.
• In partnership with the founder, supervise employee performance and provide regular feedback, training, and support.
• Serve as the main point of contact for all staff members and be a trusted resource for all questions and knowledge about company products, operations, and customers.
• Ensure the highest standards of customer service are followed at all times in all aspects of business operations.
• Collaborate on pricing and sales strategy. Regularly monitor inventory and sales data, and review product, packing, and warehouse costs and processes to ensure inventory turnover and create efficiencies.
• Manage inventory, including managing wholesale orders, monitoring stock levels, resolving product availability issues, and ensuring accurate reporting. Oversee reception of new inventory and coordinate deliveries with shipping partners.
• Collaborate with the team to organize and coordinate special events both on-site at the storefront and at external venues including local markets, fantasy balls, and collaborations with other businesses.
• Manage online customer service and provide support across all business platforms, including through email, Etsy, Faire, Tik Tok Shop, Discord, and Instagram. Swiftly respond to inquiries, resolve problems, and ensure a positive experience for all customers.
• Assist with managing our online store through Shopify, including uploading and linking products, adding accurate descriptions and engaging visuals, monitoring inventory, and managing subscription boxes and digital renewals.
• Oversee operations of our Nashville storefront, including making sales, handling and managing cash, monitoring stock levels, creating merchandising and product displays, and rotating products to optimize store appearance and sales. Assist with the full cycle of special events held at the store, including set‑up and clean‑up.
• Additional administrative duties including managing the back office space, monitoring and responding to online reviews and customer feedback,…