In-House Tailor

About the Role

Indochino is looking for a Part-Time In-House Tailor for our Nashville showroom. You will be the point person for alterations on men's garments including suits, jackets, and pants. You’ll manage workflow with off‑site vendors, maintain store productivity, and offer expert tailoring advice.

• Perform and complete alterations according to Indochino’s guidelines and service standards.
• Provide sound advice on the product, calculating lead times to ensure customers’ expectations are accurately managed.
• Show strong knowledge of garment fitting, fabrics, styling, manufacturing techniques, garment construction, and men’s suiting.
• Take a customer‑centric approach, showcasing enthusiasm for the product and brand.
• Press, steam, and spot‑clean garments/merchandise as necessary.
• Follow quality control guidelines and garment inspection procedures.
• Meet or exceed required productivity levels (300+ units a month minimum). Ensure every request is responded to in a timely manner.
• Complete any rush orders, special requests, and escalated situations.
• Maintain accurate records of alterations completed using the provided tools.
• Coordinate alterations done by our vendor and resolve any potential issues.
• Cultivate customer relationships to foster loyalty and become brand ambassadors.
• Identify and communicate possible quality discrepancies, both from factory and vendors.
• Assist with customer fittings during high‑traffic situations at the showroom at the manager’s discretion.
• Educate customers and showroom personnel on proper fitting techniques.
• Resolve alterations customer‑service issues or complaints, escalating unresolved situations as appropriate.
• Ensure preventative maintenance of equipment and report any damage or broken equipment immediately.
• Communicate supply needs to the alterations specialist to ensure all supplies are available at all times.

• High level of applied tailoring skills.
• Knowledge and ability to complete all alterations needed in store.
• Ability to bridge communication between showroom staff and tailors.
• Strong desire and aptitude to develop, learn, and grow through hands‑on experience.
• Proficiency in Word, Excel, or Google Docs is a definite asset.
• A strong design sense and trend awareness across all fashion fields.
• Previous experience in fashion retail is an advantage.
• Excellent organizational, interpersonal, and time‑management skills.
• Ability to communicate clearly and interact with customers and coworkers in a personable, professional manner.
• High level of ownership, accountability, and initiative.
• Flexibility to work retail schedules such as weekends, evenings, and holidays.
• Ability to lift up to 10 pounds, stoop, kneel, crouch, twist, stand, and reach with arms.

• Your co‑workers will be outstanding; we continually learn from each other.
• We truly collaborate with teams from merchandising, technology, operations, and more.
• We’re shaking things up in the apparel world. If you have ambition and a strong point of view (with the skills to back it up), you’ll have a good time at Indochino.

If this sounds like something you’d love to do, and you know you’re the person for us, visit our careers page and share a bit about yourself—we’d love to hear from you!