Sales Associate II - Nashville, TN

Overview

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

The Sales Associate role is an integral part of the store’s overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. It involves upholding Coach’s Service and Selling Models, creating a positive first impression, building ongoing customer relationships through a personalized experience, and leaving a positive, lasting impression.

• SALES FLOOR:
  Understands organizational objectives and makes decisions that align with Company priorities; takes ownership and delivers results while remaining aware of personal and store metrics; creates personal sales and clienteling strategies in partnership with the management team; develops short- and long-term strategies to achieve personal metrics and performance goals; takes ownership of personal survey results and creates plans to improve; represents Coach as a brand ambassador;
  
  demonstrates Coach’s Selling and Service expectations at all times; supports the execution of local sales strategies and tactics.
• Drives business through sales strategies, clienteling, sourcing new customers and maintaining ongoing productive relationships with customers.
• Creates positive impressions with customers by presenting the best self at work in Coach’s Guide to Style; builds credibility and trust as a personal fashion advisor with knowledge of competition; provides in-depth product knowledge (features, benefits, current offerings, value) and communicates pricing/promotions.
• Discusses product features and leverages cross-selling; cross-sells and encourages add-ons aligned with the customer’s shopping needs; reads cues to tailor approach to individual customers; attends to unique needs of each customer; works with multiple customers and follows up consistently to influence/close the sale.
• Maintains relationships and uses Coach’s tools and technology for clienteling; creates enthusiasm and positivity for a shared vision; promotes a team selling environment; fosters teamwork and collaboration with internal and external customers; remains solution oriented and adaptable to changing store needs; welcomes feedback and adapts behaviors as appropriate.
• Maintains a calm and professional demeanor at all times.

• Ensures all daily tasks are completed without negatively impacting service or Coach standards; completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap, and visual merchandising to Coach standards; keeps selling floor clean and organized; adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection.
• Replenishes inventory on the sales floor as needed; supports Store Inventory Process by processing shipments, stocking shelves, and maintaining organization; supports cash-wrap when needed to process purchases, returns, and exchanges; handles customer transactions efficiently (Purchase, Return, Exchange, Found Order, etc.).
• Prepares the store by organizing functional areas, performing routine cleaning, and maintaining visual merchandising standards.

• Drive For Results
  :
  Can be counted on to exceed goals; consistently a top performer; bottom-line oriented; pushes self and others for results.
• Customer Focus
  :
  Dedicated to meeting customer expectations; gathers first-hand customer information for improvements; builds relationships and trust.
• Creativity
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  Generates new and unique ideas; makes connections among unrelated notions; seen as original and value-added.
• Interpersonal Savvy
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  Relates well to all kinds of people; builds rapport and constructive relationships; uses diplomacy and tact; can…