Retail Assistant Store Manager

Overview

We are currently looking for the right Retail Assistant Store Manager to join our Team!

$19.00 to $23.00 per hour

We offer an easily achievable commission structure that pays you for every transaction you process. Our retail sales associates can earn UP TO 8% on transactions, which could average an additional $4.36 per hour on top of your hourly rate.

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9AM and close at 6PM; many stores are closed on Sundays.
• Earned Wage Access program available to all employees on the second day of employment, with access to withdraw up to 50% of wages earned up to seven times per payroll cycle.
• Ability to earn unlimited commission above your hourly base rate.
• Vacation: one week paid after six months; two weeks after one year and 40 hours of vacation on each anniversary thereafter (adjusted for state/local requirements). after five years: 120 hours.
• Sick/Personal: 8 hours after 6 months, 16 hours each anniversary thereafter (years 2-5); after five years: 24 hours.
• Employee discounts from the first day of active employment.
• Tuition Reimbursement with First Cash Education (up to $2,000 per year) for full-time employees who meet program requirements.
• Access to over 10,000 discounts from 1,000+ companies with First Cash Perks.
• Automatic enrollment in the First Cash 401k program after six months of employment.
• Access to the First Cash Pet Insurance program.

We are seeking an Assistant Store Manager with a minimum of six months of management/3rd key experience. Assistant Store Managers are accountable for the day-to-day operations of the store and promoting a positive/productive environment. This position will partner with the Store Manager to lead and develop store employees, recruit and retain top talent, maximize financial goals, and manage Customer Relations / Customer Satisfaction.

This role sets the tone for a customer-centric environment.

Alongside the Store Manager, this position analyzes store financial statements to ensure financial goals are met. You will be required to commit to the company's asset protection program, promote our business, and target new customer acquisitions. All employees work with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations) and more.

This position offers an hourly wage plus commission based on productivity and a bonus based on store performance. Actual pay will depend on location, qualifications, and experience.

These are representative duties and not all-inclusive; additional duties may be assigned as needed.

• Facilitate a customer-centric environment by engaging customers in a friendly and professional manner and rapidly addressing customer issues.
• Monitor and assist in the training of Pawnbrokers to meet First Cash standards.
• Recruit top talent by sourcing candidates through company-prescribed channels.
• Open and close the store, including cash drawers, merchandise, and protecting assets by following procedures.
• Ensure asset protection through inventory control, safety procedures, documentation, and securing customer loans.
• Administer store processes including inventory, loan management, merchandising, store presentation, systems, and reporting.
• Evaluate store financial statements and drive profitability through communication and goal setting.
• Ensure operating standards meet or exceed First Cash standards.
• Monitor loan qualification and buying processes to maintain value and integrity of loans.
• Complete assigned tasks and self-development training as requested.
• Communicate clearly with employees to align with the store’s mission and profit objectives.
• Remain up-to-date on product knowledge.
• Act as manager on duty in the absence of the Store Manager.
• Other related duties as assigned.

• Willing and able to perform duties for extended periods, including standing, stooping, walking, climbing, pushing, pulling, and lifting (as required by law).
• Capable of lifting/carrying up to 50 pounds.
• Demonstrated ability to supervise others.
• Ability to work with firearms and become firearms certified.
• May assist customers outside the building or retrieve products stored externally.
• Minimum Age: 18 years old
• High School Diploma, GED, or equivalent experience
• Willing to work at multiple locations as needed
• Flexible retail schedule including weekends and holidays
• Assistant Store Managers will work 40+ hours per week; hours vary by business needs.
• Computer literate and able to operate POS systems and common office machines
• Ability to multi-task in a fast-paced environment
• Detail-oriented with strong organizational skills
• Cash handling experience required
• Ability to work independently with minimal supervision
• Excellent work ethic and strong business sense
• Bilingual applicants are encouraged to apply!

The employee…