Assistant Store Manager

Overview

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

The Assistant Store Manager at Coach demonstrates a high level of business acumen; delivering sales results through employee development and mentorship. They embody a strategic mindset to deliver operational efficiencies and ensure Coach’s standards and competencies are top of mind. They serve as a true utilitarian player, possessing the ability to adapt to all roles within the store’s environment.

• SALES:
  Develop sales strategies, initiatives and growth across all categories; communicate goals to the team; track store performance and achieve sales productivity.
• Accountability:
  Hold the management team to personal productivity and management contribution; steward clienteling strategy in partnership with the Store Manager to achieve business goals.
• Execution:
  Understand market changes and support the execution of sales strategies and tactics; act as brand ambassador to drive loyalty and business.
• Customer
  
  Experience:
  
  Resolve customer issues timely, be solution-oriented and forward-thinking; build long-term relationships with customers to drive business.
• Team Development:
  Develop team with high ownership and accountability for results; build trusting relationships; welcome feedback and set short/long-term goals.
• Operations:
  Ensure daily tasks are completed without compromising Service and Coach standards; protect and drive business needs with Store/District Manager; leverage Coach tools and technology.
• Leadership:
  Delegate, empower others, create enthusiasm, and foster a positive shared vision; recognize and value individual performance.

• Evaluate performance and provide timely feedback; create action plans for development with the Store Manager.
• Adhere to retail policies and POS/Operations; recruit, onboard and maintain top talent with the Store Manager.
• Forecast and budget in partnership with Store Manager; manage payroll, scheduling, merchandising, and loss prevention.
• Maintain store interior/exterior upkeep in partnership with corporate; ensure aesthetic and safety requirements are met.
• Competencies include:
  Drive for Results, Customer Focus, Creativity, Interpersonal Savvy, Learning on the Fly, Perseverance, Dealing with Ambiguity, Strategic Agility, Building Effective Teams, Managerial Courage.

• Experience:
  
  1 to 3 years of previous management experience in a luxury retail service environment preferred.
• Education:
  
  High school diploma or equivalent; college degree preferred.
• Technical:
  Proficient with MS Office; experience with retail systems (labor management, inventory, sales reporting, etc.).
• Physical:
  Ability to operate at fast pace; ability to maneuver the sales floor and lift up to 25 pounds regularly, up to 50 pounds for shipments.
• Schedule:
  
  Flexible schedule including nights, weekends and holidays with high retail traffic and sales days.

Note:

This document serves as a sample of duties and responsibilities;
Tapestry, Inc. is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications related to the position and are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally protected basis.

General Description of Benefits: health benefits (medical, dental, vision), life and disability insurance; 401(k) plan; paid time off for wellness and vacations. Additional compensation includes discounts on products and incentive compensation.

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