Floor Leader - Mall at Green Hills

Full Time Floor Leader – Mall at Green Hills

Position: Full Time Floor Leader

Weekly

Hours:

30–39 hours

As a Floor Leader, you will support the Store Management Team across all areas of the business. Your day‑to‑day focus will be on the shop floor, where you will lead and inspire a team of sales associates to achieve and surpass their goals. By fostering a culture of passion and positivity, you will create a work environment that is both productive and fun, resulting in happy customers and happy employees.

Responsibilities:

• Driving Sales: Use the Store Force dashboard results to coach and provide feedback to the sales team, and adjust shop floor structure to meet and exceed sales goals.
• Customer
  
  Experience:
  
  Deliver a world‑class customer experience on the shop floor, including product demonstrations and daily sales goal exceeding.
• Building the Brand: Educate customers on Lush brand values and articulate our position on animal testing, freshness, ethics, vegetarian, handmade and naked packaging through store engagement.
• Product Passion: deepen product knowledge through constant learning and make informed product recommendations for every need.

Team Involvement:

• Development: Train and coach sales ambassadors and peers on sales techniques and product knowledge to improve performance and increase sales.
• Diversity, Equity, Inclusion and Belonging: Encourage open communication and actively listen to team members perspectives related to DEIB, fostering belonging and valuing unique contributions.

Operational Excellence:

• Cash Handling and Store Opening/Closing: Manage cash handling, opening/closing the register, reconciling cash drawers, preparing nightly deposits and securing the store each day.
• Time and Attendance: Lead by example in attendance, monitor breaks, and promote a healthy work environment and organization.
• Visuals and Merchandising: Maintain a clean, organized, and visually appealing store to enhance the customer experience and drive sales.
• Stock and Inventory: Train the team on inventory best practices, support management with inventory tasks and adjust product displays based on sales.
• Policies and Procedures: Support store compliance with opening/closing, product integrity, respectful workplace, and health and safety standards.

Qualifications:

Required:

• Minimum 1 year of experience in customer service and sales, cash handling and opening/closing procedures, supervisory experience with coaching and training, problem‑solving in day‑to‑day operations, fast‑paced team environment, knowledge and passion for skincare, natural beauty and ethical business, flexible schedule for evenings, weekends and holidays.

Preferred:

• Consultation‑based customer service model experience.
• Sales metric analysis experience.
• Experience in skincare or cosmetics.
• Cross‑cultural collaboration and DEIB or social justice training.
• Fluency in Spanish, French or other languages.

Green Hills Pay: $16.50 USD per hour

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Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada. We recognize our facilities and staff as guests on this land and, as we act to repair past harm, we do it together in allyship with Indigenous peoples everywhere, including staff, customers and leadership from organizations and communities we work with.