Key Leader

Overview

Who We Are Founded in 2009 by sisters Kendall and Libby Glazer, Stoney Clover Lane makes customizable accessories for travel and everyday use. Our goal is to be your #1 accessory brand and to surprise and delight friends and family as your go-to gift purchase. We focus on creating a memorable guest experience and operate online, at select retailers, and across seven storefront locations.

Who You Are You love the details and believe every occasion is special with superior guest service. You are enthusiastic about the guest experience, have a knack for remembering names and faces, and approach tasks with care and attention to quality. You lead with your heart and strategize for sales.

You are entrepreneurial with a merchant mentality. You drive for results and develop your team to achieve sales goals. You are responsible for all aspects of store retail operations and maintaining a premium guest experience. You manage store inventory, streamline processes, and own the store’s visual aesthetic. You work closely with key relationships and represent Stoney Clover Lane with energy and warmth.

Your staff enjoys working with you and guests enjoy meeting you.

A Day In The Life

• You deliver all areas of the guest experience on the floor: assisting guests with product selection and customization.
• You greet every guest with enthusiasm and share the brand concept and ethos.
• You handle guest issues calmly with the guest's best interests in mind.
• You use the Point of Sale system to process payments, refunds/exchanges, and issue gift cards.
• You complete daily store walkthroughs, visual merchandising, and sell-through assessment.
• You restock inventory and maintain visual aesthetics throughout the day.
• You know sales goals and strategize with your team to hit daily targets.
• You use sales techniques and actively sell on the floor.
• You engage in clienteling tactics.
• You complete inventory tasks as assigned: receiving and processing, discrepancy and stock level management through proper inventory channels.
• You maintain an organized back of house so neatly it could be the front of house.
• You assist in community outreach, events, and trunk shows/pop-ups.
• You maintain a professional and courteous relationship with guests and colleagues that fosters a positive work environment and embraces diversity.
• You aid the management team in implementing merchandising and operational standards.
• You manage time effectively, prioritize daily operations on the sales floor, and provide feedback and direction as needed.
• You may serve as manager-on-duty when the Store Manager and Assistant Manager are not present.

• 1–2 years of management experience preferred
• Customer- and team-focused attitude
• Exceptional communication and interpersonal skills; friendly and approachable
• Familiarity with point of sale systems
• Maintain a well-groomed and professional demeanor
• Able to stand for extended periods and lift objects up to 25 pounds
• Adaptable; able to multitask in a fast-paced environment
• Open availability; dependable and punctual attendance
• Applicants are a minimum of 18 years of age
• High school diploma or GED preferred; post-secondary education is a plus